"Top notch customer service is tough to find these days and these guys do their best to make sure their customers are fully satisfied with their purchase."
"Each time they pulled through for me."
"They were excellent! Took the time and patience to explain the difference between all the different counter options as well as PROs and CONs of each."
"The entire team is professional, and incredibly helpful."
"Diana was ultra-responsive in the fabrication process."
"Paula at Innovate stones was very helpful in guiding us while we were at the store."
"From my first phone call with Diana she made me feel like I was her only client."
Cons:
"Tried calling the salesperson for resolution but have not heard back."
"Then they forgot to call me to set up install."
"The woman Diane calls me at 5 to tell me they are running late & they will come tomorrow some time."
Product Quality
Pros:
"All sinks were under mount and they did a good job installing."
"The seams were perfectly done."
"Everything was perfect and we are still pleased with our new counter tops."
"They have a large selection of products to choose from."
"Their teams are perfectionists and work with you to get the best results."
"Everything they do is perfection."
"The quality of their products and professionalism are second to none."
Cons:
"I notice that my sink is broken in the corner... the other corner is broken too. Upon further inspection the sink is cracked right down the middle."
"Specifically asked for eased edges but came with rounded corner."
"The counter was not flush so the oven wasn't fitting."
Installation Service
Pros:
"The job was completed in a very timely fashion, and the installation was done in a very clean and professional manner."
"Installation was completed in the time frame they gave us."
"The installation went very smoothly."
"The installers (Alvero & crew) did an amazing job...true craftsman and were always professional, clean and courteous."
"The installation process was smooth and flawless."
"Installed the counters perfectly and on time."
"The installation was quick, neat, clean and beautifully done."
Cons:
"Only thing I wish they also provided was to handle the electrical and plumbing rather than have to outsource other individuals to tackle that part of the project."
"They finally came about 9pm BUT they didn't cut the counter b/c they said it would break."
"The day everything was supposed to be installed I get a phone call that they had dropped & shattered the granite counter."
Professionalism
Pros:
"Her team was very professional and punctual; Diana gave us plenty of heads up with scheduling and her team showed up exactly at the promised times."
"Diogo and Innovate Stones were awesome."
"We highly recommend them."
"Extremely professional organization and would definitely recommend to my friends."
"Dante - the sales man - was extremely knowledgeable and does his best to accommodate your needs."
"Diego and Leo are absolute gentlemen."
"The whole staff is pleasant, had granite installed in kitchen, used Innovate in the past, they had cut a small vanity top for me also. the measuring crew to installers. Class Act all the way around."
Cons:
"Went recently to check out some stone countertops for a project at home. Nice inventory and knowledgeable but was uncomfortable the entire time as NONE of the employees were wearing masks."
"Only 1 guy speaks English."
Value
Pros:
"Timeline from picking out the material/measuring existing to install was 7 days!"
"A great variety of products to choose from."
"If you're in NJ and you're looking for counters, there are many stone warehouses in the area (we never had to drive more than 20 minutes) with a wide selection; you owe it to yourself and your wallet to get out of the big box and stop by Innovate Stones."
"The overall cost was as well very reasonable."
"The pricing is great and there is no nickel and dime bs."
"The price was very competitive."
"Their prices are extremely fair compared with other suppliers in the area."
Cons:
"Had granite bathroom vanity top fabricated to replace porcelain one that came with vanity (separate piece). Started off with great service and price. However, whoever came to measured was off."