Alts | Alteration Specialists - Upper West Side | Tailoring & Alteration Services Reviews Summary

Quality of Service

Pros:

• "The quality of the alterations and work is excellent."
• "They did an outstanding job taking everything in, it’s all new again!"
• "not only were the garments meticulously measured and tailored but the customer service and timeliness were unparalleled."
• "Esmeraldo's a master of his craft, honestly you can only find craftsmanship like this in NYC."
• "Everything always fit perfectly when it came time for pick up."
• "So friendly, so clean and so attentive. Worth every penny, and the clothes hems always stay and look perfect."
• "I’ve been happy with my results every time and keep coming back :)"

Cons:

• "the darts on the chest are no longer laying flat. It has some puckering/bumpiness on the chest."
• "On my final dress fitting, I found a hole that they didn't see while giving my dress a final look over."
• "The dress also looked like it had been completely manhandled."
• "Some places were left undone, uncleaned leftover threads and uneven alignment of loops on the pants."
• "During the wedding, my straps kept falling down all night and the dress kept riding up."
• "The v neck was uneven, the straps were awful and it looked unfinished."
• "This location nearly destroyed my wedding dress."

Customer Service

Pros:

• "The staff was extremely conscientious, polite and helpful."
• "Zade helped me with my most recent items and listened to my concerns and was very helpful."
• "Her work is consistently excellent, and the facility is very clean, modern with professional staff."
• "We’re so happy with the team at Alts, they were so welcoming and accepted our walk in even though it was close to closing!"
• "I was helped by a very nice and friendly representative who walked me through the process."
• "Service is extremely professional and welcoming."
• "The attention of the staff is excellent."

Cons:

• "Don't give these people your business. Clear lack of attention to detail."
• "I followed up with the company again after my wedding telling them the dress broke, and have still not heard a word back."
• "This place caused me so many sleepless nights and cries to my husband leading up to the wedding."
• "I should have fled after my first appointment when Homa stepped on my very delicate lace train multiple times."
• "It feels like there is miscommunication between the front desk and the tailors."
• "The incompetence and carelessness of the team here was truly appalling."
• "It took days for someone from management to actually respond to me."

Value for Money

Pros:

• "Price was decent considering they did a great job in less than a week."
• "They also do a first-time customer promotion where if you leave a review at checkout and show them, you get a discount."
• "They do a great job and are reasonably priced for the city!"
• "I had several fittings done within a week at no extra charge and always accommodating of my schedule."
• "They're truly the alteration experts you've been looking for and were able to shorten the sleeves of my leather jacket perfectly and ahead of schedule!"
• "Although they are not inexpensive, I will continue to have work done there for any clothes that really matter. You get what you pay for."
• "Very satisfied with all visits - I've had traditional dresses, uniforms, blouses, and dresses tailored. All to perfection."

Cons:

• "Alts also quoted $85 to hem 4in off that same linen dress, which is likely double the amount you’d be quoted elsewhere."
• "I paid nearly $1,000 for these alterations. I expected at a minimum that my dress would be tailored well to my body."
• "After spending >1k on the alterations, should never have happened."
• "They charged a $50 'rush' fee even though I requested pick-up 8 days from when I came in."
• "I paid over $500 for 3 alterations on my dress and they quoted me $850 to alter a winter coat that was too big for me."
• "It's just insanely overpriced."
• "Extremely poor repair quality, for absolutely RIDICULOUS prices."