"Very welcoming, amazing hospitality and service."
"David was so in depth with my eye care he explained everything so nicely."
"Everyone was super friendly and very informative with the eye exam."
"The staff greet you take good care of you till your out of here."
"The ladies on staff should be commended for their superb attention to great service."
"The customer service is great...The staff is courteous... Very helpful..."
"The workers were extremely pleasant and easy to work with."
Cons:
"Waiting 3 weeks for contacts is ridiculous and the lack of communication is crazy and definitely unprofessional."
"I called to ask for my prescription 3 times and waited 30 minutes in between each call and the girl kept saying she would send it and never did after many calls."
"Unfortunately the lady minding the counter had a bit of an attitude among other things she seemed for me to be in a hurry to choose my eyeglass frames."
"Service has gone down hill over the years receptionist could not tell me when was my last visit and was denied a copy of my prescription will not be returning."
"Called three times, spoke to two different people. Neither one mentioned that the eye exam is not covered with my UFT eye voucher when I was calling about making our appointments."
"Poor service, this report is long past overdue."
"Very disappointing service. Dishonest.. claim my vision was bad .. need glasses ..: paid 600 for glasses .. got second opinion my vision is 20/20 do not need glasses!!!"
Product Quality
Pros:
"There are glasses that fit my style and needs and even my bestfriend who’s the polar opposite!"
"They have eyewear’s from small brands to big brands."
"Helped me pick two designer glasses for a GREAT price!"
"Got designer frames for half off."
"Always had buy1 get1 and it’s more than I could ask for!"
"Hands down best selection of designer glasses."
"The lenses I have purchased here are a HUGE improvement over what I bought from other retailers in the past."
Cons:
"I was here last summer! Got everything done perfectly until 3 months in, my glasses started flaking and peeling!"
"And I know for a fact designer brands are not supposed to peel, fade or even lose its color!"
"Paid $900.00 for glasses and had to return it because it was hurting my eyes."
"Cause they wouldn't cancel my order and my glasses will now cost $2000 which is not in my budget."
"This sucks I paid over $800 for my glasses and to find out it’s flaking and I can’t do anything about it! 👎"
"I went back into the store the front desk staff told me they can not do anything about it!"
"Unfortunately this will not be a good review... They had the audacity to charge me for special lenses without first explaining that if anything happens with the glasses including something small like a lens popping out, they would not repair or replace them."
Innovation and Convenience
Pros:
"I must say I just did my DMV vision test virtually here. YES THAT'S RITE VIRTUALLY."
"I needed to take an eye test for my drivers license and they made the process quick and easy from start to finish."
"Needed the vision test to renew my driver's license and chose the virtual option over zoom."
"Took an online vision test for the NYS DMV license renewal. It could not have been easier."
"This online method for your dmv vision test is fantastic! Is fast, and convenient."
"Just had my vision test with Albert and it was so quick and easy!"
"Took me less than 10 minutes to complete."
Cons:
"Unfortunately i can't give 5 stars cause the financier they use is gonna hurt my credit."
"We made an appointment two weeks in advance only to be told the day of that our insurance was not accepted."
"Worst service, I needed to get a eye exam in order to renew my license, David Nalginon was quick to take my debit card after he swipe he told me he will not process the results."
"I thought this was a good places as I’ve been here before but it has been over 3 weeks and I have not received my contacts nor any update."