Crunch Fitness - Flatbush Reviews Summary

Staff and Service

Pros:

• "The staff is professional and caring."
• "There aren't enough good words to talk about how welcoming, friendly, and professional the staff are here."
• "The personal trainers, managers, even down to the cleaning crew, everyone’s super friendly."
• "The staff and community are super warm & welcoming."
• "Staff is patient and kind. They seem to also not be loving certain things at the gym. Generally accommodating about most things."
• "Every morning when I walk in I’m greeted with a smile by the friendly front desk associate Rajeana, she’s the best!"
• "The staff are always super friendly, it's really great."

Cons:

• "Today, unfortunately, I had an unpleasant encounter with one of the staff members."
• "Staff relentlessly stalk clients for private lessons and other up sales."
• "Some of the other staff won’t greet you unless you have a paid session, so this was a big deal."
• "Very very rude to their members."
• "The gym’ staff makes the experience extremely uncomfortable."
• "He was very rude, after my workout I enjoyed it and wanted more information for a membership and he told me in front of a group of people 'I think planet fitness is better, the price here you won’t be able to afford.'"
• "Incredibly unprofessional practices."

Facilities and Equipment

Pros:

• "Overall the amenities, classes, stand up tanning bed, layout, locker room setup, overall cleanliness, supplement and drink selection, equipment upkeep, and hydro-bed are worth 5 stars alone."
• "Recently installed new equipment."
• "The gym set up is workable, the equipment is not bad at all."
• "Prices are low, HIITZone is fun, but above all the culture is there."
• "The gym is big, clean, and has a large variety of equipment to suit all types of workouts."
• "They have a decent set-up if you need space/equipment for olympic weightlifting or powerlifting."
• "The gym was very clean and had machines, and stations I hadn’t had in my old gym."

Cons:

• "Several of the benches (including one of the popular bench press benches) have badly ripped padding."
• "The worst is when they hold classes on the 3rd floor around 6 pm, eliminating the use of an entire floor."
• "There is frequently the smell of burning plastic in the basement."
• "There are no kettlebells, no mats, and no space to do circuits, pull-up, any of that stuff."
• "DIRTY MACHINES AND NON WORKING EQUIPMENT WHEN I BEGIN THERE 2 OF THE STEAR MASTER WAS WORKING NOW OUT OF THE 5 NONE IS WORKI G HOW AM I SUPPOSE TO KEEP UP WITH MY ROUTINE??"
• "Machines will be broken for over a year before getting fixed."
• "The upper floor has a second set of free weights (great!) but the area is totally without mirrors."

Membership and Pricing

Pros:

• "Overall for $10/month, can’t really beat it."
• "Last very affordable!"
• "The price is right ($10) monthly, in my neighborhood (close), staff friendly and helpful, and the clients are helpful (need help)."
• "Good price gym."
• "This gym has been great especially for the price."
• "Best gym in the area!"
• "For the price I have loved this gym as it has all the equipment I need, from weights and squat bars to punching bags."

Cons:

• "The guy told me it was a price, I signed on the little credit card machine thing, and I didn’t notice for 2 years they were charging me almost double."
• "They sent us an INCOMPLETE contract that didn’t mention anything about ‘annual fee obligation’."
• "Be careful people they running scam at that place they very unprofessional... they'll convince you that you need it once you do it wont be easy to stop them from taking money off your account."
• "Gym will take any opportunity possible to continue billing you and just hope you don’t notice, without any attempt at common courtesy to address charges or refunds."
• "To my surprise, when I wanted to cancel, I was informed that it would only be possible by paying $85 for an annual membership."
• "They give a headache to cancel. 30 days before your due date... in other words, you'll pay that month anyway... one day less and they still charge the upcoming month."
• "I canceled my membership before the annual fee and before that months charge back in April. I spoke to the general manager Jasmin about my refund and its been in 'process' since April."

Cleanliness and Maintenance

Pros:

• "I love Crunch Flatbush, it is clean and the staff is friendly!"
• "Very clean and welcoming environment."
• "Cleanest gym I have ever been to."
• "This location is clean and organized."
• "Great gym, clean, lots of equipment."
• "Great staff. Clean."
• "The equipment was in good condition it was a clean environment."

Cons:

• "Want to use the hand sanitizer in the men's locker room? Sorry, it's empty."
• "They use toxic cleaner to the point that you can smell it everywhere- so as you are detoxing your body with a workout - you ‘retox’ as you breathe those fumes in."
• "The place is darker, and not as clean as most Crunches and definitely has more of an inner city vibe."
• "The studio floors, walls, and the weights inside are always covered with condensation."
• "Want to wipe down your machine? Sorry, you have to walk across the whole floor because on any given day only one dispenser will have any wipes left."
• "The staff are very nice, however they need more maintenance help with equipments, the machines are forever broken."
• "Some of the equipment needs to be serviced."