Planet Fitness Reviews Summary

Equipment

Pros:

• "Machines and equipment are mostly new and pretty well-maintained."
• "Moreover, the various workout equipment are abundant and well situated which allows for a great workout."
• "All of the equipment most people will need to workout including cardio machines and bikes."
• "The equipment appears very new and clean unlike my previous gym."
• "The equipment is never broken like other gyms."
• "Equipment is well kept."
• "The equipment and bathrooms are always clean and in very good condition."

Cons:

• "The equipment is need of replacing."
• "The first two treadmills I tried were wobbly to the point of danger."
• "However some equipment is showing its age, frayed seats, frayed cable covers effecting the weight machines."
• "labels missing on weight plates on cable machines."
• "hyperextension machines (both) broken for months straight. never fixed."
• "However, no one has even tried cleaning showers for more than 6 months now, even though I pointed it out a few times."
• "Equipment: Very clean. Some equipment is broken and in need of replacement/updating."

Staff

Pros:

• "Staff: Friendly and professional."
• "Even before working here as the trainer this became my favorite planet fitness to go to, not to mention the staff has always been kind and helpful going well out of their way to make sure my experience as a member was a pleasant one."
• "The people who work here are always so friendly and helpful!"
• "Staff is great. Never have an issue with any staff and it is the cleanest gym in the world."
• "The staff is also very friendly and professional, especially Timothy."
• "They are great- the front desk is very helpful and friendly- even if in phone they will answer all your queries."
• "The staff members are friendly and helpful."

Cons:

• "Point of the story is they are incompetent. And if you cancel make sure they ACTUALLY cancel your account."
• "Manager clearly doesn't care about issues."
• "The staff is poorly trained."
• "However, my experience with this one staff member has been so disgraceful that I need to give a one star for the fact this behavior from her is still being tolerated."
• "The gym itself is big and clean, however, the staff is rude and not willing to help."
• "In my opinion, the staff member at the front desk did not appear eager to provide assistance."
• "Clearly customer service is not part of the requirements for the job. Everyone who works here is rude and barely doing their job."

Membership & Fees

Pros:

• "Very affordable monthly rate with an annual fee depending on your membership."
• "You can get a gym membership at Planet Fitness for just $10 per month."
• "For 10$ you can't go wrong."
• "Never been to a cleaner and friendlier gym for $10 a month."