Floor & Decor Reviews Summary

Customer Service

Pros:

• "Had the best experience with Ronnie at Floor and Decor in Farmingdale today. He was extremely professional, patient and wonderful."
• "Dyane La Greca... made all the difference in helping me choose the material for my bathroom upgrade project."
• "Manny was very knowledgeable on all materials."
• "Jeannine was great! I met her at the design space to the right of the store."
• "I was recently assisted at the Farmingdale Floor & Decor by Pro Services ADM Cindy Masone. She was courteous and knowledgable of all their products."
• "Great store. Cindy at the PRO Desk is the best."
• "Had legitimately the best experience with designer Logan at Floor & Decor."

Cons:

• "Browsed for almost an hour and not one single employee approached to ask if they could assist me in anyway."
• "Horrible customer service....endless hours on the phone for an already existing order...had to call 3 times...I am still on hold...."
• "The magnitude of incompetence shown at this location is a reflection of its management. Buyer Beware."
• "From ordering to returning, there seems to always be a mistake."
• "They finally called me in and said THEY CAN'T FIND MY TILE!"
• "disgusting management. i drove all the way from queens to return a couple of tiles... the manager named Paul was discriminating me based on my skin color and the way i look."
• "Terrible experience with the staff, Lisa on the register had a disgusting attitude from the second I walked in the store."

Product Selection and Availability

Pros:

• "BIG selection of tile, stone and hardwood...A large selection with a huge inventory stock on tiles ready for deliver or pick up, unbeatable price hard to much anywhere."
• "The place is very big in general, it is a warehouse with everything displayed for our convenience."
• "Store is well stocked and selection is large."
• "The tile is beautiful."
• "This place is amazing! So much options at affordable prices."
• "Great variety of tiles for kitchen, bath, and basements."
• "Huge selection of trending floors and tiles."

Cons:

• "How was floor n decor? In a word... Overwhelming! This location does not have prefab bathrooms and mock kitchens set up to view fully composed room ideas."
• "They forced us to buy 10% extra of what we required and would not let us return it."
• "Just didn't like that they made me pay shipping from one store to another for one of my flooring orders."
• "Quantity of inventory at store (per website) is incredibly inaccurate and unreliable."
• "Upon arrival they said it wasn't in stock and they had no idea how long it would take."
• "Contacted customer service and they said it was discontinued."
• "Couldn't find nobody to help me and when I did I found that I was looking for a special order peace so I spent a half-hour looking for something you didn't even have was I wanted was a piece of trim to match the wood floor that I bought there."

Store Experience

Pros:

• "Tile and flooring overload when you walk in! Have some kind of an idea of a look your going for when entering."
• "Did i mention how clean the store is!!!!"
• "I love their idea wall where you can visualize how the tiles and floors play together."
• "If flooring is your game, this is your fantasy come alive. Every style and color imaginable of flooring and tile All set up to be seen."
• "The store was very clean and fully stocked."
• "Floor and decor is best place you can get anything for the new dream house."
• "Any and all choices are fully stocked to the max almost every single time."

Cons:

• "Nice show room but they have limited staff with even more limited knowledge."
• "Come here for the products but not the service! And don’t even think about returning any items day after."
• "Manager (Brian) and a lot of workers do NOT WEAR THEIR MASKS PROPERLY."
• "While looking in store, I didn’t appreciate being policed by an employee telling me to put my mask back on or I will be asked to leave the store."
• "They definitely racially profile their customers."
• "If they include 'ROCK BOTTOM PRICES' in their slogan they might want to think of mentioning the fact that they provide rock bottom customer service as well..."
• "The vibe was very loud and clear that we were in the way of her job."