Columbia Inn Reviews Summary

Service

Pros:

• "Amazing service attentive and personable staff."
• "Our server felt like family."
• "Scott the bartender was so nice and made us feel so comfortable and welcome."
• "Very attentive staff, definitely worth a visit."
• "The staff was professional, polite, and was friendly."
• "The staff were all friendly and capable despite how busy they were."
• "The staff are professional and go above and beyond for their customers."

Cons:

• "Very rude staff especially one individual who seemed to be a manager."
• "Very disappointed in their customer service on a takeout order I placed tonight."
• "The place has really gone downhill. Some of the worst 'tough guy' attitude I’ve ever experienced."
• "When I called to complain to the manager his response to me was 'some people wait 3 hours'."
• "Pretty disappointed with how we were treated tonight."
• "Awful customer service. They double charged my son and did nothing to rectify the situation."
• "First time in. Greeted with an unwelcoming and rude, 'do you have a reservation'."

Food Quality

Pros:

• "The food had awesome flavors and the steak was cooked to perfection."
• "The short rib special was incredible!! Possibly the best short ribs I've ever had!!"
• "Incredible thin crust pizza, similar to Kinchley’s (maybe a little better)."
• "The spicy mussels with white wine garlic sauce and chorizo was the bomb."
• "Really good, exceptional thin crust pizza. Cracker thin pizza with high quality ingredients."
• "The food is truly amazing!!! Best Italian food BY FAR that I’ve tried in this area."
• "The food is absolutely incredible here."

Cons:

• "I ordered sauteed green beans and escarole thinking fresh and was served sauteed FROZEN beans and escarole - I could barely eat it."
• "The food had good taste, but the portions were laughable."
• "Shrimp scampi pizza was just alright."
• "Pizzas were skimpy on sauce and cheese."
• "More than an hour late wait for a sub-par excuse for microwaveable pizza."
• "The pie was eerily reminiscent of a pre-cooked frozen pizza from Costco."
• "From bland sauce to soggy breading this is a spot you should pass by if you're hoping for a halfway decent chicken parm."

Atmosphere

Pros:

• "Even though it gets really full with customers, you can have conversations with your table without interruptions."
• "Great cozy environment."
• "The atmosphere is perfect for a date with that special someone or a nice dinner with the family."
• "A nice, relaxed spot."
• "I completely adore the coziness of this place!!!"
• "The atmosphere is very light and relaxing."
• "Feels like a bar where everyone knows your name."

Cons:

• "Very disappointed went this weekend for the second time and was sorely disappointed there was a party in their private room upstairs."
• "The restaurant was so loud you couldn't hear the person next to you."
• "It is very loud if you are trying to catch up with friends."
• "Immediately upon entering, we were greeted by an unwelcoming atmosphere."
• "It's old and dirty."
• "The place has a very cozy vibe."
• "The 'manager' gives me attitude and tells me his priorities are with the people dining in."

Value

Pros:

• "The pizza is so thin, I don't even know how they make it that thin but sooo good."
• "This is the best Italian restaurant in northern NJ."
• "Best restaurant in New Jersey!!! Awesome service snd DELICIOUS food!"
• "One of the best Pizzas in NJ are served here."
• "Colombia Inn makes the BEST pizza. Super thin crust but so FLAVORFUL."
• "Really amazing pizza, and really amazing pizza discount on Tuesdays."
• "The lunch special is a great deal."

Cons:

• "Ordered a Margherita Pizza which cost $18.07, which I felt was a high price point considering the small amount you are actually getting."
• "The pizza is paper thin for $16.95, wayyy over priced."
• "Every 3 slices equal 1 normal slice."
• "The pizza is ridiculously good."
• "Bait and switch on the prices. One menu says one price then when the bill comes they try to charge you more."
• "Massively disappointed. Got it right from oven and ate in parking lot. No crisp except at very edge."
• "Waited over 40 min over the time they gave for pick up."

Management

Pros:

• "The owners are so warm and welcoming and they have passed that down to the staff."
• "The managers, bartenders and staff are experienced and really take care of you."
• "Service was very impressive. I never found myself waiting for a server."
• "Great service at the bar with Joanna."
• "Their wait staff is fantastic and very attentive."
• "Service was attentive, quick and efficient."
• "Bartender takes care of his patrons and makes solid cocktails."

Cons:

• "When I called to complain to the manager his response to me was 'some people wait 3 hours'."
• "Avoid if you’re a person of color!!! We reserved a table here well in advance but still had to wait over half an hour."
• "Pretty disappointed with how we were treated tonight."
• "Awful customer service. They double charged my son and did nothing to rectify the situation."
• "They did not tell us when we called it would take that long."
• "The 'manager' gives me attitude and tells me his priorities are with the people dining in."
• "Imagine being told that you're 45 minutes sitting in the car was nothing?"