Red Robin Gourmet Burgers and Brews Reviews Summary

Service

Pros:

• "Server was awesome, manager stopped by in between and assisted as well."
• "The waitress was very nice and took great care of us... Very smooth and pleasant."
• "Our server Denise was fantastic."
• "Had a gentleman who went far above & beyond his duties explaining better menu options for orders."
• "The wait staff was very friendly which is a plus."
• "Service was unlike anything I've had in weeks."
• "The staff was extremely professional and greeted us with a smile and seated us right away."

Cons:

• "Well I ordered from here about 3 weeks ago and they gave me raw bacon."
• "We saw our waitress go on her phone when we needed her service."
• "The waiter did not listen when I place my order and told him that my son was allergic to Dairy wheat and fish my son at the end of the night had an allergic reaction."
• "It took 15 minutes before we were helped."
• "Our waitress a young blonde, was also either tending the bar or hanging out there which made serving us a last priority."
• "Waitress/bartender wasn't attentive at all to see how were were or if we wanted refills or anything else."
• "The young woman working at the front entryway was neither welcoming nor personable."

Food Quality

Pros:

• "The food was awesome! Most times it is, it's always fresh and the servers are generally polite."
• "Food was delicious and at a reasonable price."
• "The menu was fresh and had good choices."
• "The food came out hot and delicious."
• "Food was cooked perfectly and juicy."
• "Food was all cooked perfectly as ordered 👌 10/10 from me."
• "The fries were piping hot the burgers were amazing."

Cons:

• "Our meals were bad I ordered a Whiskey BBQ, HAD NO SAUSE and it tasted bad."
• "Portion sizes are exceptionally small for the pricing."
• "The burgers came out over cooked."
• "Fries were cold. And got the wrong order for French fries."
• "Two of my daughter's corndogs were still uncooked dough on one side."
• "The fries were soggy, my burger was basically just char dust, the vegetables weren’t fresh."
• "The salad had cheese on it that tasted bad had completely foul odor."

Ambiance

Pros:

• "Atmosphere is really attractive with various booths located and spaced adequately apart."
• "Atmosphere was clean and inviting."
• "Plenty of parking, even at peak hours. Modern, clean and inviting."
• "The atmosphere was pleasant and the restaurant was very clean."
• "Red Robin has a very cool atmosphere, with pictures, statues, and American pop culture all over the walls and ceilings."
• "The atmosphere is amazing. The music is not too loud, the bathrooms are clean."
• "The restaurant's atmosphere was inviting."

Cons:

• "Dirty bathrooms, dirty floor, every table wobbles."
• "Pay to play games on the table is a turn off."
• "The worst part was how hot it was inside. The heat never seemed to click off."
• "The air conditioning must have been set to 60. it was cool and windy outside but still felt warmer than inside."
• "Our one complaint would be the noise level."
• "It's noisy but that seems to be intentional with lots of music."
• "As soon as I walked in with my wife, We noticed a strong mildew smell."

Management

Pros:

• "Luke, the manager did come see my table at the very end of the meal."
• "Service was good and manager even stops by to ask how things are going."
• "Manager very apologetic for problems, new members on service crew and they are still learning."
• "Their Manager Dylan was very understanding and professional in listening and addressing the issues."
• "The manager came out and some to us about the product issues, and took it off the check for her."
• "Wonderful staff. Friendly management."
• "The staff was simply outstanding, and very personable."

Cons:

• "Managers and staff should be held accountable."
• "The manager did absolutely nothing to reconcile the situation."
• "We also noticed many other menu changes, with many items removed, in particular burgers that have been around forever."
• "The manager was clueless. No comp, no coupon, nothing."
• "Unfortunately management is to blame here."
• "I believe your management team is lacking motivation and customer service."
• "It didn't seem professionally ran or organized."