Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "The cashier was just awesome. She checked us out. And she didn't complain about it one time."
• "Thanks to Stevi, we were able to complete our order! When I say Stevi went above and beyond to help us, that’s an understatement."
• "Arielle was BEYOND helpful and knowledgeable."
• "Had what I needed and the lady that helped me with purple hair had excellent customer service didn't try to up charge me showed me what I needed and actually saved me some money."
• "Great service! Nancy is so into making us customers feel like we matter!"
• "Customer service was outstanding! Got a coupon as I waited for approval on my Lowe's charge. Friendly and satisfied service!"
• "Came in on a Sunday to shop for succulents and ran in to Nancy. She is the kindest Lowe’s employee I have ever met."

Cons:

• "Been having a major problem with expensive Bali vertical blinds that I purchased."
• "If your placing an online purchase choose another store out of your way."
• "Good luck trying to find solar batteries for outside lighting or small detachable plastic/rubber wall socket attachments."
• "Very disappointed with the service. I just stop to get 2 propane tanks... Nancy, the costumer service clerk was very rude."
• "Extremely poor customer service and very dismissive."
• "Employees need to be trained better at Lowe’s. Everytime I go there an ask an associate questions, none of them ever know."
• "All the store managers are pretty rude."

Store Experience

Pros:

• "Good selection, pricing is very moderate, place is kept very clean."
• "We were in and out of Home Depot in 20 minutes."
• "Store is well managed and organized."
• "Lowes is always a great place to shop..friendly employees.takes care of its veterans with a discount and veteran parking."
• "Good experience at Lowe's today. Lowe's offers a ten percent military and veterans discount."
• "The Deptford Lowe's is one of the best places to shop. I have purchased three appliances, tons of tools, fittings, hardware and fixtures from this store."
• "Lowe's is a comfortable shopping environment."

Cons:

• "I'm a huge fan of Lowes but the last few visits sucked."
• "Nobody around to help. This Lowes is not as good as others."
• "I went here for a galvanized tub. They had one in stock but it was pretty neat up. I asked to see if I can get a discount on the tub. They call for someone but they never came out."
• "Even the store associates don't remember where they're located or seem to find them on their locator phone apps."
• "Had a delivery there unorganized they wanted us in the back first and then they told us to go to the side."
• "Every time i go to this lowes it’s deserted and can’t find anyone to help."
• "Nice store. It's a shame that you can rarely ever find anyone to help you."

Product & Pricing

Pros:

• "You have to compare prices with HD. Sometimes one is significantly less expensive than the other."
• "I wanted a couple scrap pieces of wood so there was a cart marked 50% off so I took three pieces of lumber up to the counter and waited for a manager."
• "I was very happy with how they gave me a price adjustment (refund) for a grill I bought a month ago."
• "Lowe's had what I needed in ample supply, and in a wider selection of brands."
• "Lowes seems to have pieces like clamps on hand while HD says it can order them."
• "The employees at Lowe's are usually more helpful and friendly."
• "Lowe's always has what I need and then some."

Cons:

• "Too neat and clean... Is that a thing? I like the ruggedness of Home Depot better but this is a nice store."
• "Not bad but they're molding selection needs a lot of work there is no organization there whatsoever."
• "Don't bother buying appliances here if you expect them to be delivered."
• "Would have given 5 but they would not return my craftsman rakes that i purchased from sears."
• "This place isn't that good with what is in stock. Generally home Depot has it better and more variety."
• "I usually don't have a problem here, it's only with the plant section. Everything is dead."
• "We just purchased a dishwasher from Lowes in Deptford. When we took it out of the box it was not together. Top rack had no tracks attached, broken parts to attach."