The Home Depot Reviews Summary

Customer Service

Pros:

• "One of the better Home Depot locations in the state... Everything here is organized and the staff is always willing to help."
• "Went to buy a patio umbrella and didn’t bring any cards. The guys at the 'return service' Sammy and Pretom went above and beyond."
• "Michael in lumber was a true gentleman. Tremendous help and full of knowledge."
• "Excellent customer service. Especially online pick up order line where you have a guy legit coming by every 10 mins making sure the line isn’t crazy."
• "The staff is extremely nice and very knowledgeable in the department they work in."
• "Every single member of staff were extremely helpful and seemed genuinely happy to do so."
• "The workers were very nice I was able to find what I was looking for in a very fast and timely manner."

Cons:

• "Tons of people on the floor but no one knows anything; seems to be a common theme."
• "Many times I needed assistance and the employees ignored me."
• "The lady working the counter was not overly pleasant nor helpful, she actually had a bit of an attitude."
• "I had a horrendous experience in the blinds aisle with two separate associates."
• "Absolutely incompetent associates at the pick up section."
• "Customer service is always sucks here...half the items are never in stock."
• "The employees are neither knowledgeable or helpful, and this is based on visiting the store several times."

Store Layout & Inventory

Pros:

• "The store has a good inventory of things."
• "This location is easy to locate, has a parking lot and usually is stocked with what I'm looking for."
• "Store is so large suburban size, can't compare with in-city tiny home depot this one is so much better."
• "This home depot has a wide range of products and will have most things in stock."
• "There is a giant parking lot with plenty of spaces, and they have an awesome nursery with all kinds of herbs and flowers in the Spring."
• "The space is enormous, they really have almost everything."
• "This store has high quality products and will never let you down with what you need."

Cons:

• "Be aware in parking lot. Don't leave anything in your car."
• "The stock shown online and it's shelf locations are wrong."
• "Waited close to an hour for an item that their inventory showed 20 pieces of in house just to be told they couldn’t find the item."
• "I checked website there was 51 kohler child adult toilet seat, price was 28.99. But in store I found none of them, very disappointing, bought nextstep2 for higher price."
• "As always at Home Depot's this branch is greatly understaffed."
• "The store is very large and very clean."
• "The store has almost no associates to assist for purchases."

Checkout Experience

Pros:

• "I love the new self checkout system, make it's very easy."
• "The lines move quickly, and they have many cashiers and some self checkout systems."
• "Fast moving checkout lines, employees helped keep it organized, clear markings on the floor for safe distancing; I was in and out in no time!"
• "Recently remodeled checkout stations for easy of purchase."
• "They move the cashier line quickly."
• "In and and of there quicker than I expected. Great customer service and even though it was crowded, I got to the cashier quickly."
• "I really appreciate the self checkout lanes because it made getting in and out for a small purchase that much easier."

Cons:

• "Even longer lines for returns."
• "The only thing I don't like are the long lines are cash registers not working."
• "Long lines for paint mixing."
• "Check out line ALWAYS takes 20 minutes or longer, it's just appalling."
• "Don't go on a Saturday night if possible. Wow! Line was as long as the store and there was only 1 open register."
• "The lines to check out at this location are consistently extremely long and slow."
• "Long lines for online pickup."