Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Paul from the spray paint area was helpful."
• "Hank also went out of his way to make sure we were taken care of and satisfied with our trailer."
• "Most of the time you go to a store and can barely get an associate to answer a question. Today at Lowes in Millville I was helped by Paul in the paint department (he wears Fila sneakers) and he was so helpful!"
• "Employees are easy going and helpful... Almost always friendly!"
• "Associate RAY was amazing and 5 stars is for him only."
• "Alyssa went above and beyond to assist us with our latest purchase at the Lowe's in Millville."
• "The staff have been amazing! They have had great suggestions, corrections, and help with returns!"

Cons:

• "Well over an hour and half to pick up an on line order that was supposed to be ready for pick up."
• "Called Wednesday morning and talked to Chelsea on the phone because I missed my pick up day and was met with condescension."
• "The lady at mill work was very very rude and ignorant."
• "worst customer service ever."
• "ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!!"
• "Had an issue with the guy Rob though... Rob's behavior wouldn't be accepted anywhere else ever."
• "Very Very rude and unprofessional customer service!"

Product Availability and Quality

Pros:

• "Has almost everything that’s on the Internet."
• "Lowes Always has the weird bolt sizes I need."
• "This guy knew his stuff and informed us that in the model fridge we were looking at it does come in a 36” but the model number is somewhat different."
• "They have a large variety of hard to find cleaning products that aren't available in most stores."
• "Lowe's has EVERYTHING YOU NEED. Our store is very clean and extremely well stocked."
• "The quality of the lumber seems to be a bit better than other stores."
• "Lowe's has Lumber Plumbing electrical drywall tile Flooring linoleum washers and dryers and anything you can think of for anyting you would need Home Remodeling."

Cons:

• "They said it wasn't in stock and had to order it and it would be delivered on sat so i paid for it and waited for it on sat and it never came."
• "Horrible experience at this location. Spent $4k on a lawnmower and wouldn't even start when I picked it up."
• "They sell the in-stock items right out from under you."
• "Purchased a Garden Treasures outdoor table from Lowes. Rust appeared within 6 months of ownership and stained my patio."
• "They sold me a 12 by 12 foot piece of carpet which turned out to be 9 by 8 and 1/2 and charged me $250 for it."
• "The post is partially split and they are both severely warped!!"
• "They don't seem to be carrying very much of the Works products anymore."

Store Experience

Pros:

• "It's a very clean store and staff are friendly."
• "I love Lowe's. It's a great store and it's geared more towards the female's in my opinion, rather Home Depot is geared towards the male's."
• "This is a great Lowe's! Every employee thus far I have spoken to in this store has gone above and beyond to help me get what I need!"
• "Nice clean and organized store with friendly and helpful staff."
• "Lowe's is always clean bright and Spacious."
• "Allot more organized & cleaner than Home depot."
• "This is my go to store for all my projects, the management must be on the ball cause all of the employees no matter what department, know where practically everything is."

Cons:

• "Not sure if it's just me, but I am not a fan of self checkouts anywhere."
• "We waited for at least 10 minutes for someone to help in the lawn and garden center."
• "In the store I had to ask for help, know one around....walked over to customer service and they stood there talking to each other and not one person asked if I needed help."
• "When we're busy we don't answer the phone, I also think that's bad customer service."
• "Nice place never have enough registers open like everyone else is doing self check out is open."
• "Slow at checkout with NO employees doing checkout."
• "Like most big box stores, employees are hit or miss for help and seem bothered when you ask for assistance."

Online and Delivery Services

Pros:

• "I sat down with Paula DeRuyver certified kitchen designer at Lowes..because of her expertise and great ideas."
• "Went to Lowe's for a part that my local Home Depot didn't have."
• "Was looking for new kitchen cabinets. We worked with al Tillman on helping us pick out new cabinets. He went over every little detail."
• "Larry double checked & found the dishwasher we wanted in the back that wasn't in the spot it should have been."
• "I've been waiting over half an hour to pick up a hot water heater I ordered online yesterday."
• "Had windows installed in February. Lifetime warranty. They did a great job."
• "Customer service representative, Sarah, was efficient, kind and pleasant."

Cons:

• "Do not buy an appliance from Lowe’s Unless you don’t care what time it’s delivered."
• "Ordered a refrigerator and agreed to a date for delivery. Had to take half day off work because delivery time was given between 12pm and 4pm."
• "Do not order online at this location."
• "Literally ordered a new dryer to be delivered and installed back in March 24th and not once, not twice, not even three times the delivery date was pushed back to almost two months!!!"
• "Their delivery service sucks!"
• "If I could rate no stars I would. Horrible pickup order experience."
• "Purchased new whirlpool washer and dryer, on day of delivery after delivery team left, washer did not work, called store, they were very unhelpful."