Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Once you find one they are usually pretty helpful."
• "I really appreciate his help, as I have a painful shoulder."
• "Store seems to be very well staffed."
• "John who works over in the paint area was very nice! He made conversation with us while we waited for our paint to be mixed."
• "Jared at Lowe's was absolutely fantastic! He went above and beyond to help me and give me a great price on a electric fireplace."
• "One particular associate, Mike G in flooring, was exceptional."
• "The gentleman who helped us was so helpful, he answered all of our questions and he went above and beyond."

Cons:

• "Horrible incompetent service. I placed order online, paid for the delivery, they delivered incorrect product."
• "I begin calling, sometimes two and three or more times a day and NO ONE IN FLOORING ANSWERS!"
• "3 different people sent us to a completely wrong places, 1 person said that this store does not carry the item we're looking for."
• "Apparently they are so understaffed that they have only one person at the customer service desk."
• "Waited in the appliance department at Wilkes Barre store for over an hour and never once did an employee offer ANY assistance."
• "Never answer the calls and if they do, they put you on hold for long or they transfer you many times because the other departments do not answer."
• "Waited for 20-30 for assistance. Wanted to purchase an entry door with sidelites... no one showed up."

Product Availability and Pricing

Pros:

• "Always a great selection and good prices."
• "Generally I can find any item looked for and if not they are able to get it in without any problem or extended delay."
• "You can purchase new hardware for your cabinets."
• "It has everything, well almost everything they don't have pets but I have just about everything you need to complete a project."
• "A nice variety of plants, veggies, bushes n trees with decent pricing."
• "I can usually find what I want for planting."
• "They have excellent employees that help as soon as you walk in the sliding doors."

Cons:

• "The website for product location is worthless. Item I was looking for was 50-60 feet from where the website said it would be."
• "The only reason I didn't give 5 stars is because of occasional stock outs of things I need."
• "What we tried to buy was marked with the wrong price and they refused to sell it for that price."
• "Shopping for an exterior Stain for decking. Lowes has a full lineup of low quality products. Very disappointed."
• "Wood pellets in front of store advertised for $259.50 got to the register says $313.00."
• "It's just like most other Lowes. Unfortunately, their selection is poor because they don't stock their shelves."
• "We came to this store to buy heating logs specifically because online info stated that they have 58 in stock."

Online and Delivery Services

Pros:

• "So I typically NEVER shop at Lowes, however, I had a gift card. I placed an online order to be picked up at the store."
• "I went online and ordered three buckets... Then i get a call from some manager saying oops we don't have 3 only 1."
• "Placed my first carside to go order at 11:30 pm. Such a great experience, here's why."
• "This trip I was there to pick up Items I had ordered and paid for online. Overall pleasant experience as the online pickup area is right at the front door."
• "I will recommend Lowe's to everyone."
• "Lowes in Wilkes-Barre is amazing I was dreading having to go there after my horrible experience last night at the Lowes in Edwardsville."
• "I love that lowes is employing our veterans !!!"