Address: 144 NJ-73, Voorhees Township, NJ 08043, USA
Phone: +18567196949
Rating: 4.1
based on 125 reviews.
Customer Service
Pros:
"Elaine, assistant manager, also helped us out! Very customer friendly and was definitely helpful!"
"This store always has the nicest people working. They are all so friendly and really do take the time to make sure you can find whatever it is you’re looking for."
"Clean, organized store. Hardware associate, customer service and cashier were all pleasant & helpful."
"I had a great experience at lowes thanks to one of the guys there who helped us choose the right appliance."
"Service was exceptional today. The employee I asked knew everything that I was looking for and where to find it."
"Extremely helpful when looking for a corner bracket for my cabinets, Cabinet specialist took extra helping me find exactly what I needed."
"Hassan is amazing. He helped me out and he was busy! He had 4 customers at the service desk, by himself, and handled us with respect and with a smile."
Cons:
"No hello, how-ya-doin', or any other greeting that she learned in orientation training; she just kept talking with her buddy without so much as a glance toward me."
"Not coming here again and probably not using Lowe’s... the lady comes over and starts harassing me telling me I can’t do that."
"Ridiculously understaffed store. Had to wait 15 minutes and ask several store personnel for help before someone stopped by from the carpets area."
"Tried to get a flooring quote and no one was around after asking for a specialist for 45 minutes."
"Super disappointed with Lowe’s today."
"One of the worst hardware stores I've ever been in."
"Great store unless you want some help: where the hell is everyone in that place?"
Store Experience
Pros:
"Lowe's is my go to store for anything around the house!! Easy in and out of the parking lot and always plenty of spots."
"Great store. Lots of choices for whatever your shopping for."
"Opens early during the week. Ample parking. We’ll lit parking lot. Staff friendly and knowledgeable. Clean establishment. Aisles are clear of clutter."
"The retail line went quickly, though."
"It is located on Route 73. Till last year, it was not easy to find staff who could help me; however, thanks to Lowe's app, it is much easier now to find what I want, not only helpful staff."
"Everyone always helpful..and nice... Great location to go to for a pleasant experience."
"Self checkout was super easy and the lady watching over everything was super charming."
Cons:
"Cons: parking lot has virtually no lights working in the parking lot, making it unsafe for customers and employees."
"All the surrounds we looked at seemed like returns as they were obviously repackaged."
"Disappointed, no herbs, small amount of flowers, messy shelves, and floor aisles."
"Employees don't tend to wear their masks properly from what I've observed."
"No one around to help. Plants are dead or almost dead because they’re completely dry outside."
"If you can find someone they're not very helpful. The shelves were very disorganized."
"Aisles are clogged up with big carts with online orders on them."
Product and Services
Pros:
"I recently ordered driveway pavers online and paid almost as much for delivery as the items anyway the driver showed up to my house and started unloading them onto my front step!"
"We ordered carpet with the top line orthopedic padding and they installed a lower ended padding."
"It's nice having an option to home Depot. That is different. More of a decorators store."
"Very knowledgeable staff at this location. The young fella in the flooring department was able to explain the differences between the various products."
"I ordered a washing machine from Lowes and had it delivered. I purchased new fill hoses as well... The driver was awesome and had already started putting on new hoses anyway and I showed him the receipt."
"Brandi and Erin are the best! I went to purchase a new mower... They showed me the specs, and with the savings from the purchase, I was able to outfit it fun attachments."
"Much better selection than home depot. Lighting and peel n stick tile I wasn't able to find in home depot unless I special ordered it lowes had in stock."
Cons:
"Not even a 'thank you' on the way out: could have been standing there buck naked and she'd have never noticed."
"For the second time, my order mysteriously didn't show up."
"Unfortunately, due to staffing issues, it was a very long wait to have someone load the trailer."
"BEWARE OF GARAGE DOOR OPENER INSTALLS...I ordered through Lowe’s and scheduled my garage door opener to be installed by their 3rd party installer."
"It’s 6:39 pm on 8/5/2021. The manager ignorant about product and to curtain it she talked rudely and mean just to hide her ignorance."
"Terrible return policy."
"One cashier with 11 Customers!!! No self checkout opened?!?"