Lowe's Home Improvement Reviews Summary

Category: Home improvement store

Address: 118 NJ-35, Eatontown, NJ 07724, USA

Phone: +17325445820

Rating: 4.1
based on 153 reviews.

Customer Service

Pros:

  • "The employees are very helpful and if they didn't know the answer they got someone that did."
  • "Always friendly customer service representatives, willing to help you search high and low for just what your tasks need."
  • "Found everything I needed and excellent customer service!"
  • "Great Customer Service! I had an issue with a return and Diamond was so helpful."
  • "I’m so happy that y’all have awesome people like Kyle to help people like me out."
  • "Always helpful, discounts. Excellent manager at Eatontown Lowe’s."
  • "Very good customer service. 👌 I stopped a Sales Associate for help at the Bathroom section and he gladly help me and answer my question satisfactorily."

Cons:

  • "Worst costumer service possible!!"
  • "Zero Customer Service. I stood bewildered and watched pairs of workers walk by lost in their own conversations not glancing around to help customers."
  • "In the self checkout line I asked for assistance from an associate AL who couldn't be bothered in helping me."
  • "I even tried calling the store while I was there thinking I could get help over the phone but no one ever answered."
  • "The staff at Lowe’s is nowhere to be found and usually not helpful when you do find them."
  • "Caution: They don't appear to know how to run the delivery service for major appliances or respond to customer problems / complaints."
  • "The people who work in customer service are garbage."

Product Availability and Stock

Pros:

  • "This Lowe's is one of their better stocked stores."
  • "They definitely stand by their name and have good quality stuff."
  • "Lowe's always has what's advertised on their website."
  • "Lowe's always have what I need.. Easy to make returns as well as place an online order for pick."
  • "Nice store with brands and products not offered by the 'other place'."
  • "The place is always organized and well stocked."

Cons:

  • "Lowe’s has changed or updated the return policy on the products they sell."
  • "Went to pick up my online order of xmas lights, which online said ur store had 42 boxes in stock. Turns out they didn't have any."
  • "When I was searching for some 60-lb bags of concrete, almost all the bags were rock solid."
  • "Consistently they say items are not in stock when you go to pick them up even though the app says several are available."
  • "Generally a good store but I was disappointed to see so many items out of stock in their window treatment aisle."
  • "For a big store there always seem to be things I need that they don't stock."
  • "Just went to Lowe's to go get it treated 2 by 4. They have like 20 pieces not one is usable."

Store Experience

Pros:

  • "Always easy to park and not crowded. Better prices on some types of products."
  • "I rented a truck for $19.95 for 90 minutes. A good deal!"
  • "They have the aisle and bin number on the web making finding items super easy."
  • "Community-oriented business, carries a wide variety of items, and has convenient recycle drop-off for plastic film and fluorescents."

Cons:

  • "Go to Lowes for headaches, missing parts to products, defects, poor customer service etc."
  • "No one on the floor knows where anything is in the store. Makes the customer search endlessly for one item. No clear floor layout or section displays."
  • "The cost of plumbing cartridges and minor replacement parts is 200% for the convenience of getting it today."
  • "Don't try to call, endless loop of menus and redirects. If you do get someone to answer 75% chance they are rude."
  • "Barely tolerable, to find somebody knowledgeable is mission impossible."
  • "But I guess being over a ten year loyal customer means nothing!"
  • "Terrible customer service. Sad to say this isn’t the only issue we’ve had with Lowe’s lately."

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