"The employees are very helpful and if they didn't know the answer they got someone that did."
"Always friendly customer service representatives, willing to help you search high and low for just what your tasks need."
"Found everything I needed and excellent customer service!"
"Great Customer Service! I had an issue with a return and Diamond was so helpful."
"I’m so happy that y’all have awesome people like Kyle to help people like me out."
"Always helpful, discounts. Excellent manager at Eatontown Lowe’s."
"Very good customer service. 👌 I stopped a Sales Associate for help at the Bathroom section and he gladly help me and answer my question satisfactorily."
Cons:
"Worst costumer service possible!!"
"Zero Customer Service. I stood bewildered and watched pairs of workers walk by lost in their own conversations not glancing around to help customers."
"In the self checkout line I asked for assistance from an associate AL who couldn't be bothered in helping me."
"I even tried calling the store while I was there thinking I could get help over the phone but no one ever answered."
"The staff at Lowe’s is nowhere to be found and usually not helpful when you do find them."
"Caution: They don't appear to know how to run the delivery service for major appliances or respond to customer problems / complaints."
"The people who work in customer service are garbage."
Product Availability and Stock
Pros:
"This Lowe's is one of their better stocked stores."
"They definitely stand by their name and have good quality stuff."
"Lowe's always has what's advertised on their website."
"Lowe's always have what I need.. Easy to make returns as well as place an online order for pick."
"Nice store with brands and products not offered by the 'other place'."
"The place is always organized and well stocked."
Cons:
"Lowe’s has changed or updated the return policy on the products they sell."
"Went to pick up my online order of xmas lights, which online said ur store had 42 boxes in stock. Turns out they didn't have any."
"When I was searching for some 60-lb bags of concrete, almost all the bags were rock solid."
"Consistently they say items are not in stock when you go to pick them up even though the app says several are available."
"Generally a good store but I was disappointed to see so many items out of stock in their window treatment aisle."
"For a big store there always seem to be things I need that they don't stock."
"Just went to Lowe's to go get it treated 2 by 4. They have like 20 pieces not one is usable."
Store Experience
Pros:
"Always easy to park and not crowded. Better prices on some types of products."
"I rented a truck for $19.95 for 90 minutes. A good deal!"
"They have the aisle and bin number on the web making finding items super easy."
"Community-oriented business, carries a wide variety of items, and has convenient recycle drop-off for plastic film and fluorescents."
Cons:
"Go to Lowes for headaches, missing parts to products, defects, poor customer service etc."
"No one on the floor knows where anything is in the store. Makes the customer search endlessly for one item. No clear floor layout or section displays."
"The cost of plumbing cartridges and minor replacement parts is 200% for the convenience of getting it today."
"Don't try to call, endless loop of menus and redirects. If you do get someone to answer 75% chance they are rude."
"Barely tolerable, to find somebody knowledgeable is mission impossible."
"But I guess being over a ten year loyal customer means nothing!"
"Terrible customer service. Sad to say this isn’t the only issue we’ve had with Lowe’s lately."