Address: 603 Bloomfield Ave, Montclair, NJ 07042, USA
Phone: +19735099707
Rating: 4.9
based on 118 reviews.
Customer Service
Pros:
"Fleet Feet is so welcoming to any level runner, and they have several group runs per week."
"Could not recommend more highly. Excellent service and care provided. Following every safety and caution measure per guidelines."
"They even scanned my 2.5 yr olds feet to make her happy."
"I experienced great customer service."
"Love the customer service here. Very knowledgeable staff and they take their time to get you what you need."
"Their dedication to customer satisfaction made me feel valued and appreciated as a shopper."
"An absolute pleasure to shop somewhere with such pleasant, patient, professional customer service and a great variety of selections."
Cons:
"The employee helping me didn't offer advice or the foot scan until I asked more and more questions."
"The sales associate was clueless, couldn’t answer any questions, didn’t make any suggestions."
"Went into the store determined to buy a new pair of running shoes. Within moments of talking to a salesperson I was condescendingly admonished with perhaps the most snobbish tone I've EVER heard in my life."
"Guy went in back to get my shoe. Comes out w a bunch of shoes starts tieing another person’s shoe and taking all their time with them while me and another customer waires."
Product Selection and Quality
Pros:
"Based on my foot scan, I was recommended some shoes that I had never tried on before. They are the most comfortable shoes I have owned and fit my foot so well."
"The selection was excellent as was the foot scan process."
"One stop shop for all your running needs."
"They literally measure your entire foot - length, arch, width, etc, and help you find a shoe that is perfect for your exact foot."
"Whether I was seeking the latest Hoka model or a reliable pair of Brooks, they were able to provide insightful recommendations tailored to my needs."
"Both the Hoka and Brooks shoes I purchased exceeded my expectations in terms of quality and performance."
"Best place to by running shoes. They analyze your feet with a high tech 3d imager and by watching you walk, give you recommendations, let you run outside with them, have a great selection."
Cons:
"I’ve had a horrible experience here."
"Great in person experience for shoes, terrible online shopping experience."
"Bought a pair of Hoka sneakers in January. Less than a year later the rubber souls fall away from the bottom of the shoe."
Price and Value
Pros:
"Am I glad I listened the girl measured my foot all the way around found me 2 of the most comfortable sneakers I ever had and for half the price of the big box stores in the mall."
"After buying the shoes there, I checked Amazon and the shoes were the same price as in store."
"Local businesses like this one need YOUR support now more than ever—please come here instead of Amazon, EBay, etc!"
"They will give high school athletes school discounts and will also work with you to find the best items to fit your budget."
Cons:
"The prices are higher than some if the big stores or online but you don't get this one on one service elsewhere."
"The prices here are moderate to high, but not too high."
Community and Support
Pros:
"A long established shop that has developed a dedicated community within its store and in the town."
"Fleet Feet is a family and they care about their customers and their runners."
"We’d definitely return for future purchases and encourage you to stop in!"
"Love Fleet Feet Montclair! They are so helpful finding you the perfect pair of shoes and they host or support so many great events for the local community!"
"Always a great place to get a new pair of running shoes or some cool apparel."
"Huge plus is that they support the community."
"Great for shoes with knowledgeable and friendly staff. They let you run in the shoes and help you find the right ones for you. But even better is the community they build around running in the Montclair area with classes, group runs, advice, etc."
Cons:
"A good local running store (like the one I used to work at!) can be the bedrock of the local running community."