Denver Mattress Reviews Summary

Customer Service

Pros:

• "Susie was wonderful at providing our service in store."
• "Brandon, our sales clerk, was excellent. He was very professional, knew all the products and answered all our questions."
• "Wyatt was absolutely astounding! From the second we walked in, he was attentive, informative, and never once pushed us towards anything or into a sale."
• "Sean is an amazing, knowledgeable, and professional individual."
• "Angela was wonderful! She is very knowledgeable and listened to the specifics of what I wanted, I was very happy with the options she pointed out to me."
• "Jacy was great! Did a custom pillow fitting for us and had a lot of information to share about the different types of pillows."
• "The young man who waited on us was so thorough and extremely kind."

Cons:

• "Exchange process and certain conversations between myself and the salestaff led to an edit from 5 stars to 2."
• "Well, don't expect to take home purchase item if in warehouse an hour before store closes."
• "We had to ask him to tape an open box spring and remind him of our frame, then one of the box springs was the wrong size and had to return it."
• "We ordered pillows but the sales man ordered the wrong pillows."
• "Delivery company left my mattress in pieces."
• "Overpriced unfortunately. Maybe I'm just out of touch with Current 'furniture trends' but everything seemed cheep and the staff are like used car salesman."
• "I only buy Doctor’s Choice pillows from Susie at Denver Mattress. Update: I won’t buy them anymore. They now fill them 1/2 way and still charge the same price."

Product Quality

Pros:

• "We took advantage of a recent sale at Denver Mattress and purchased our second Doctor's Choice."
• "Just purchased a Purple Hybrid Premiere #3 mattress with an adjustable base."
• "The set I got seems to be holding up. So the quality is good. It's very comfortable."
• "So In rating our new bed - Dr’s Choice Plus Elite” I would give it 5 STARS!"
• "I found the mattress that I was looking for and the price was right."
• "The delivery team was great as well. Very respectful of my home and my new purchase."
• "We got a purple 3 and was told if we dont like it we have 90 days to swith and get a in store credit."

Cons:

• "Still waiting on my mattress to show up. Scheduled to be here in a couple weeks."
• "It is too soon to tell if the mattress is good or not since it takes some time to settle and today is the first night we will be sleeping on it, but we have high hopes for this mattress."
• "However, I will give an update once it’s been used."

Shopping Experience

Pros:

• "I would definitely go to Denver Mattress again."
• "I would recommend Denver Mattress."
• "We needed an affordable mattress as quickly as possible. After calling ahead to find out what was available we were able to walk in and buy a full size mattress, load it and be on the way home in less than 30 minutes."
• "They had a huge selection and great deals!"
• "The store has many choices and provides a very comfortable atmosphere."
• "Upon entering store it was laid out very nicely, clean and inviting."
• "Great selection of mattress options. All the innovative options really helped us to dial in exactly what we wanted and needed."

Cons:

• "But the Delivery system needs a total upgrade!"
• "I have a difficult time understanding how they are so busy that they can not deliver it for over two weeks."
• "Edited: Denver mattress took care of getting a new crew here to complete the job."