Red Lobster Reviews Summary

Service

Pros:

• "Our waitress was very attentive and managed all of the tables wonderfully."
• "Service Great I was cold our Server Berd was so Attentive we were cold Freezing outside."
• "Our server was terrific, very attentive."
• "Our server was attentive."
• "Our Server was very professional and representative of the Red Lobster signature hospitality."
• "Server was attentive and it wasn’t her fault."
• "She quickly came back and got our order. She was very friendly."

Cons:

• "Food was not good and neither was service."
• "The employees were so unprofessional, an employee came walking to the table on his phone, cursing."
• "Ok at best. Most of the time this location is awful. Staff is either too busy or not properly trained to manage tables, food takes forever."
• "All of the bad service reviews are true!"
• "The waiters and waitresses were swearing on the job."
• "The service at the Red Lobster on Route 22 is terrible."
• "Terrible customer service from a manager."

Food Quality

Pros:

• "The food came out hot, and it was good!"
• "The food was prepared perfectly especially the grilled maine lobster tail."
• "Our food was cooked to perfection and service was great."
• "The food was absolutely delicious!"
• "Food in Red Lobster always tastey, Lobster Plates taste really great."
• "The food was good, especially the biscuits of course."
• "The food tasted great, everything was fresh even though it was almost closing time which I was happy about."

Cons:

• "This was my first time at Red Lobster and sadly it will be my last."
• "Food was horrible will never go there again they had some kind lint in the biscuits."
• "The food this time was no good."
• "So dissatisfied and disappointed this definitely isn’t the red lobster I know and love."
• "Most of what we ordered seemed: 'ok'."
• "The soup was salty, the pasta was dry almost no sauce, the shrimp and fries was a very poor portion."
• "By far one of the worst restaurant experiences I have ever had."

Cleanliness

Pros:

• "Upon entering you can notice the restaurant was clean and neat."
• "This red lobster is clean, fast, and efficient."
• "The restroom was clean."

Cons:

• "The carpet was so dirty and disgusting."
• "The carpet is dirty and has an unbearable musty smell."
• "It's a shame. The food was really good when I got takeout so I decided to go out on a date night. Unfortunately, we waited for a little bit to get seated even though it was empty."
• "The smell was so bad and not of seafood. The carpet was dirty, the menu and table was sticky."
• "The one issue I had was the smell of the carpet; it smelt like old socks and cheese, which made me nauseous!"
• "It smells like cat piss in here."
• "The smell was very bad they really need to power wash and sanitize the whole restaurant the rugs need to be replaced."

Management

Pros:

• "The manager Richard stepped in & fixed things for us."
• "The manager was very nice and tried to get us the correct sides and salad."
• "The manager was called in the end and he seemed nice and gave 20% off on one dish as a courtesy for the inconvenience."

Cons:

• "Terrible service, we sat down and they just forgot about us."
• "The manager came out claiming to be understaffed."
• "This location does not seem to be properly managed. Very poor service waiting 10-15 just to flag someone down to take our order."
• "We attempted to speak with the manager, he was all over the place."
• "When the manger was asked for they refuse to come out didn’t say anything to the people waiting for an hour."
• "All issues I've written about are caused by poor management."
• "The manager wasn't of any help in fact he thought I shouldn't be compensated for being served raw good."