Bonefish Grill Reviews Summary

Service

Pros:

• "The entire team worked together seamlessly to the point that we never knew that they were short staffed."
• "Our server was super attentive and personable."
• "Our foods came out perfect. Delicious imperial dip to share and topped it off with cookies to end the night."
• "From making reservation to finishing our dinner...we received outstanding service."
• "The wait staff were very friendly and the service was timed well."
• "Our server Megan was wonderful. Had great suggestions and attitude."
• "The server was very pleasant and friendly as well as attentive got every part of our order correct."

Cons:

• "Service was horrible! (understaffed) waited 45 minutes at our table for a server to appear."
• "After 45 mins of close to zero service, we got the check and left and headed to a different restaurant for dinner."
• "Service was some of the worst I have ever had."
• "Although the servers were nice and friendly, the service was mediocre."
• "The service was quite slow and no one seemed to really like their jobs?"
• "Service was slow because the bartender was busy."
• "We waited 15 minutes after being seated and no one came to take our order."

Food Quality

Pros:

• "Food was good, really liked the Sea bass and Calamari."
• "I really liked the grilled shrimp and scallops but the grilled fish was so dry."
• "The food was amazing! Definitely recommend coming here for good food and a good time."
• "The food was delicious and the service was excellent."
• "Try the parietal crusted Rainbow Trout! Great food, great service, very consistent."
• "The food tasted good other than the bland salmon and weird tasting mashed potatoes."
• "The flavors throughout were consistent and beautifully executed."

Cons:

• "For what it costs to eat here, the value no loner exists."
• "Very small portions and very high prices."
• "The fish was a little dry to the mouth and needed a little bit of more seasoning."
• "The macaroni and cheese was gross."
• "The cod imperial was literally so salty I could barely eat it."
• "The food was very salty...the crab cakes fell apart as soon as you touched them."
• "The food was not the best either."

Management

Pros:

• "The manager was so sweet and ended up giving us 2 coupons for bang bang shrimp and 26 dollars off our meal when I only asked for reheated fish."
• "Manager, Tyler made sure that everything was enjoyable and very presentable."
• "The new managing partner Jessica Deery has truly enhanced this location."
• "Our new manager may not have been here for long, but his efforts do not go unnoticed."
• "But what truly stood out was the exceptional service provided by the manager, Tyler."
• "The manager who hired me, Nick, has been a cornerstone of dedication at our location."
• "Tyler, one of our managers, tries hard to be attentive in his approach to customer service."

Cons:

• "Very disappointed. I will not recommend going here."
• "I asked female Mgr. to place a sign on the open & close door to remind people to use revolving door. She couldn't be bothered."
• "Management unresponsive to request!!!"
• "Manager only stopped by a few select tables to check on things."
• "The Manager was... Not nice, cocky, ignorant."
• "The manager didn’t come over after this whole time to apologize for this."
• "I took my family to the Bonefish Grill at the Lehigh Valley Mall... The manager made no apologies for the errors. The manager took no corrective actions."

Ambiance

Pros:

• "Lovely atmosphere with attentive staff."
• "Nice low lighting, great food & service keeps us coming back!"
• "The restaurant is very well designed, with a good ambiance and you don't feel crowded, even when it is busy."
• "Wonderful atmosphere and very clean!"
• "Nice classy outlook and well interior decoration."
• "Atmosphere is chill and laid back."
• "The atmosphere the décor and the food were really really good."

Cons:

• "The benches and tablecloths are showing signs of wear."
• "The music can be a little loud lately."
• "Bring earplugs unless you enjoy loud beauty parlour music."
• "I rated atmosphere low as the music was almost inaudible...and the place seems tired and dreary like an Olive Garden atmosphere."
• "Evening started with being seated in the little bit noisy bar although the dining area was sparsely filled."
• "The downer was the greasy floor....it was a bummer to walk and feel you are slipping on the floor."
• "Slow service and place was dirty."