"Our server, Carlos was helpful, charming and made excellent drink & food recommendations."
"Servers give the right amount of attention."
"The staff worked very hard to provide great service."
"Excellent staff, fast service, great atmosphere."
"The staff is also very friendly and provides great service."
"The staff was very welcoming and attentive."
"Service is efficient and the staff is friendly."
Cons:
"The service was pretty slow."
"Service a little slow but the food was worth it!( Only reason not 5)"
"So… we had Julio as a waiter and boy oh boy was it the worst experience of my life in a restaurant."
"Service was super slow even when we had asked to order or for a refill on our waters it took another 10 or so minutes for someone to come back and there were about 4 covers at the time."
"The service was slow and not present."
"Always have horrible service. Understaffed, never get drinks/refill water, no one brings the check."
"Service was quite slow. It also took a good while to get the food to the table, oh and they got my order wrong -- so I had to wait another 20 min and had to watch my friends finish up their plates before mine came out."
Food Quality
Pros:
"The calamari was good and the decor was cute."
"The oysters were soo flavorful and tasty as heck, and the mussels in white wine sauce were scrumptious as well."
"The food was amazing and the service was exceptional."
"Our meals were absolutely divine."
"The food was fresh and superb."
"The food is fresh and fantastic."
"The food was Fresh, nutritious and tasty."
Cons:
"Spinach dip wasn’t bad but we ordered a soup and it had came with a skin on it indicating it had been sitting for a while."
"I ordered the Iron Skillet Shrimp for $18. I was surprised by how small the portion size was."
"The food was missing on many fronts. Oysters were room temp and the shrimp were previously frozen and thawed and refrozen."
"16 dollars for a tiny piece of bread with some avocado and eggs is ridiculous."
"The food was horrible. I had to send back the crab cake. The texture and taste was off."
"The beet salad tasted like sewage and the crab cakes like minced day-old tuna from a can."
"The sandwich didn’t taste good to me."
Atmosphere
Pros:
"The atmosphere actually is a cozy and neighborhood-feel like place."
"Nice and relaxing place to dine particularly the happy hour."
"The beautifully decorated restaurant had a homey and quaint feel."
"We were charmed by the beach atmosphere in NYC."
"The mood is very nice, it’s a very nice and warm set-up."
"The ambiance is cozy, there is nice music playing in the background, but its not over bearing."
"It was such an impressive evening. And such a cute restaurant."
Cons:
"The tables are small and there is no room for food and drinks."
"Also no air-conditioning, so if it's a hot day, you're gna be hot."
"The portions were small, the table was small and couldn’t even fit the plate."
"Ambiance is blah, might be time for a face lift."
"It was 90 degrees outside, yet three requests to turn up AC went ignored."
"Really cute and perfect ambiance but the menu is super limited."
"Overprice place."
Management
Pros:
"Jack the owner always make sure that we are having a great time."
"The manager is very accommodating too."
"The whole staff was super accommodating- they even let us order off of the dinner menu despite it being a pre fix during brunch hours."
"Service was excellent and the host was more than responsive to the situation."
Cons:
"The Shadmoor's course of action after a customer had been rude to is apparently to 1. not apologize, 2. delete any posts where I point out the matter... 4. block you."
"THEY ARE SO RUDE! Management is dismissive and terrible service."
"Management's behavior is dismissive and terrible, to guests and staff alike, and in front of everyone."
"Horrible unprofessional Management."
"Needs new management or better ran staff."
"Manager was very rude, he simply asked me to leave the restaurant after my comments."