"Casual, helpful friendly staff with sales, loyalty incentives & coupons to keep you interested."
"I visited your store on 34th street in New York and was very pleased with the service I received."
"The staff is great, but maybe they can use more hands on deck, they seem stretched a little thin."
"Love the friendly staff, the clean aisles, and the amount of shoes they have!! Will always be my go to shoe store!! Keep it up!!"
"The staff is super friendly, I had a great experience with Melissa, very helpful."
"Associates are very friendly knowledgeable and professional."
"Staff is super helpful."
Cons:
"The atmosphere in DSW is just too gloomy even if the product is facing you you don't get the urge to buy."
"There were other workers there talking and seem to be very lazy."
"Staff is extremely unprofessional and rude."
"The customer service was awful."
"You would think with a location this size they would have better selections."
"The reason why for the two star review is due to the staff not carefully inspecting shoes after people try them on or return."
"I have never seen a poorer more incompetent customer service than this store."
Store Layout and Cleanliness
Pros:
"nice layout and organization (ordering of shoes by type). big selection of shoes formal, casual, athletic, etc."
"The store is clean and organized."
"Because this store is very clean and organize its easier for me to shop here."
"This store is clean and the staff is extremely helpful. There are a variety of shoes brands and styles within a reasonable price."
"The biggest DSW I've ever been inside, it's shoe heaven! A fun store to peruse, plenty of misfit shoes in the clearance aisle looking for a good home."
"They have shoes on top displayed with their prices and boxes of product in varying sizes below."
"The store is pretty clean, well, organized, and brightly lit."
Cons:
"So many shoes to little time this place is mountains of shoes......but would not let me use a bathroom."
"Also, only the 4th floor had good AC. Rest was super hot."
"The majority of customers in the store were waiting in line with only two registers open."
"The second floor has good staff presence but the third floor is understaffed.... I could not find anyone."
"Escalator was out on 1st floor. Had to wait on a line for elevator and then to purchase stuff."
"They have no toilets in there on any floor, you will have to get out of the building and go somewhere else if you need to pee."
"I had to hunt down a restroom so I just never went back."
Product Selection and Availability
Pros:
"I love getting my shoes at this place because they carry my shoe size and if is not available at their store they order it for you."
"A place to get great bargains. So many designer shoes and bags to buy."
"Great variety to choose from and very easy to find whatever you need considering it's three to four floors."
"They have a great selection of all sorts of shoes."
"Great selection of name brand shoes & sneakers for the whole family."
"Huge selection of shoes."
"They have a great selection of shoes and accessories."
Cons:
"They have absolutely nothing in my size. The place is there for women with small feet only size 8 and smaller."
"Size 5 and beneath practically don't exist, so save your time if this is what you're looking for."
"They used to have a great selection of shoes but lately, not so much."
"You would think with a location this size they would have better selections."
"Sadly they don’t make sneakers like they used to…5 years ago to be exact lol."
"As for selection, I feel that the inventory was very limited at this location."
"Inventory is too oriented toward tennis shoes... The merchandise has really gone downhill."
Pricing and Value
Pros:
"The prices of shoes and socks are so reasonable."
"I found every style I liked on line for anywhere from $20-$60 less."
"Discounts are real, not fake, which means $20-50 per pair of shoes."
"Prices are reasonable."
"The prices can't be beat for what you're getting and the layout is very smart."
"The items are reasonably priced and the clearance are well slashed."
"Good prices with clearences on each floor."
Cons:
"Four floors of over priced shoes!"
"The prices are average to high ($150 for Rubber Rain Boots...a bit high for RUBBER)."
"Not the best discounts; make sure you're part of their plan."
"What i quickly learned while trying to use this promo was it excluded about 95% of the brands that DSW carry."
"Sometimes shoes here run out of sizes really fast."
"The price in the clearance section can be very good!"