DSW Designer Shoe Warehouse Reviews Summary

Category: Shoe store New York

Address: 213 W 34th St., New York, NY 10001, USA

Phone: +12129679703

Rating: 4.3
based on 158 reviews.

Staff and Service

Pros:

  • "Casual, helpful friendly staff with sales, loyalty incentives & coupons to keep you interested."
  • "I visited your store on 34th street in New York and was very pleased with the service I received."
  • "The staff is great, but maybe they can use more hands on deck, they seem stretched a little thin."
  • "Love the friendly staff, the clean aisles, and the amount of shoes they have!! Will always be my go to shoe store!! Keep it up!!"
  • "The staff is super friendly, I had a great experience with Melissa, very helpful."
  • "Associates are very friendly knowledgeable and professional."
  • "Staff is super helpful."

Cons:

  • "The atmosphere in DSW is just too gloomy even if the product is facing you you don't get the urge to buy."
  • "There were other workers there talking and seem to be very lazy."
  • "Staff is extremely unprofessional and rude."
  • "The customer service was awful."
  • "You would think with a location this size they would have better selections."
  • "The reason why for the two star review is due to the staff not carefully inspecting shoes after people try them on or return."
  • "I have never seen a poorer more incompetent customer service than this store."

Store Layout and Cleanliness

Pros:

  • "nice layout and organization (ordering of shoes by type). big selection of shoes formal, casual, athletic, etc."
  • "The store is clean and organized."
  • "Because this store is very clean and organize its easier for me to shop here."
  • "This store is clean and the staff is extremely helpful. There are a variety of shoes brands and styles within a reasonable price."
  • "The biggest DSW I've ever been inside, it's shoe heaven! A fun store to peruse, plenty of misfit shoes in the clearance aisle looking for a good home."
  • "They have shoes on top displayed with their prices and boxes of product in varying sizes below."
  • "The store is pretty clean, well, organized, and brightly lit."

Cons:

  • "So many shoes to little time this place is mountains of shoes......but would not let me use a bathroom."
  • "Also, only the 4th floor had good AC. Rest was super hot."
  • "The majority of customers in the store were waiting in line with only two registers open."
  • "The second floor has good staff presence but the third floor is understaffed.... I could not find anyone."
  • "Escalator was out on 1st floor. Had to wait on a line for elevator and then to purchase stuff."
  • "They have no toilets in there on any floor, you will have to get out of the building and go somewhere else if you need to pee."
  • "I had to hunt down a restroom so I just never went back."

Product Selection and Availability

Pros:

  • "I love getting my shoes at this place because they carry my shoe size and if is not available at their store they order it for you."
  • "A place to get great bargains. So many designer shoes and bags to buy."
  • "Great variety to choose from and very easy to find whatever you need considering it's three to four floors."
  • "They have a great selection of all sorts of shoes."
  • "Great selection of name brand shoes & sneakers for the whole family."
  • "Huge selection of shoes."
  • "They have a great selection of shoes and accessories."

Cons:

  • "They have absolutely nothing in my size. The place is there for women with small feet only size 8 and smaller."
  • "Size 5 and beneath practically don't exist, so save your time if this is what you're looking for."
  • "They used to have a great selection of shoes but lately, not so much."
  • "You would think with a location this size they would have better selections."
  • "Sadly they don’t make sneakers like they used to…5 years ago to be exact lol."
  • "As for selection, I feel that the inventory was very limited at this location."
  • "Inventory is too oriented toward tennis shoes... The merchandise has really gone downhill."

Pricing and Value

Pros:

  • "The prices of shoes and socks are so reasonable."
  • "I found every style I liked on line for anywhere from $20-$60 less."
  • "Discounts are real, not fake, which means $20-50 per pair of shoes."
  • "Prices are reasonable."
  • "The prices can't be beat for what you're getting and the layout is very smart."
  • "The items are reasonably priced and the clearance are well slashed."
  • "Good prices with clearences on each floor."

Cons:

  • "Four floors of over priced shoes!"
  • "The prices are average to high ($150 for Rubber Rain Boots...a bit high for RUBBER)."
  • "Not the best discounts; make sure you're part of their plan."
  • "What i quickly learned while trying to use this promo was it excluded about 95% of the brands that DSW carry."
  • "Sometimes shoes here run out of sizes really fast."
  • "The price in the clearance section can be very good!"
  • "Amasing quality shoes at ridiculous prices."

Thanks! Your review is awaiting moderation.