"Even though they are a powerhouse on-line seller, they have a retail location in Manhattan and their customer service is outstanding and very personal."
"Perfect customer service."
"Everybody was doing their very best to help out all customers."
"Great dive shop! They really made my long trip into the city worth it."
"They are kind courteous and knowledgeable and no matter where you look you will not be able to find a better deal on gear."
"He took all his time with me and made me feel as I'm home and not just a passing customer."
"Mary took excellent care of me letting me try on several hoods and explaining features."
Cons:
"If your scuba equipment where as reliable as LeisurePro we’d all be dead!"
"They DO NOT CARE about customers only $$."
"Awful customer service."
"The staff on hand for the most part are not divers but simply sales personnel and you are on your own to insure your own safety with your purchases."
"Awful CS via email, real ignorance about product lines (esp women-specific BCs and suits), no women on staff, CS staff not knowledgeable about individual products."
"Don't trust what they say."
"The customer service was horrible! The technicians were rude on the phone if they answered."
Product Quality and Selection
Pros:
"They hold a good range of stock considering they're right in the middle of Midtown."
"Items I have ordered have been high quality, on time."
"Leisure Pro has a huge selection for all your scuba and snorkeling needs at very competitive prices."
"No one no one will beat their prices plus they carry all makes & models from every scuba manufacturer."
"They have the most complete variety of products and brands."
"They carry good quality gear, fairly priced."
"Excellent selection for scuba and snorkeling gear + great prices. Customer service is superb."
Cons:
"When I finally received the replacement, it was once again the WRONG item."
"Both wetsuits were a poor fit for us (too small) which was disappointing because we have been longtime Henderson users and these were Henderson suits."
"Purchased a used dive computer from them... the high pressure line bulged and nearly went flying into the back of my head."
"They sold me a used dive computer as a new product! I could tell it was used, came with a dead battery, and had previous dives logged on it."
"One of them came directly from the factory (side note - that product was defective with a leg sewn on twisted."
"The spear gun came without a trigger mechanism."
"I ordered speakers from them and they didn't last a day."
Pricing and Charges
Pros:
"Also, they have very good prices compared to what you see online."
"They are super helpful for in store visits, make no attempt to upsell."
"Prices were fair though and they have everything you need."
"Some prices are tough to beat."
"Their price match guarantee plus their extra 5% off will surely beat the competitors out of the water!"
"I bought mine for $290. Super comfortable suit."
"Our Cressi Air travel back inflated BCDs are very comfortable and we were lucky to get them on sale."
Cons:
"They also charge you a re-stocking fee on returns."
"Size described very incorrectly - consequently it did not fit, had to pay over 50% of the cost of the item for shipping it back to them."
"They wouldn’t send a replacement, until they had received and processed the return."
"It’s frustrating when a company will not stand behind their advertising."
"Big Bait and Switch shop."
"They changed the way you can use promo codes. You no longer can apply promo codes to practically any brand worth buying."
"They only would take off $20 dollars as an incentive to keep product. That's just BAD business."
Shipping and Handling
Pros:
"They were shipped double boxed with UPS which is appreciated."
"Ran out of there forgetting my drysuit underwear so she express mailed them to me in NJ in time for my trip!"
"They rushed the ordered had it shipped and I had it the next day my 10 am, just in time for my trip."
"Despite living nearby I've also ordered items while on holiday and they arrived quickly with no problems."
"They usually have everything in stock and actually put it together for you."
"They can order stuff in for you easily if you're after something they don't have in stock."
"The masks we chose, were not in stock at the store, but they shipped (free shipping) to our home in 2 days."
Cons:
"Bottom of box had broken open during shipping because it was not taped adequately by LP for weight of the box prior to them shipping."
"It took a full month to get our order!! Box not taped appropriately and popped open during shipping."
"Order was not shipped out for ten days, they said they were closed for a religious holiday(for 10 days) no notifications."
"I ordered a watch which should have been delivered in 3-5 biz days... it never actually was."
"When it finally arrived it’s scuffed up like it’s been dropped multiple times, the handle that is white is dirty."
"I Place an order, and the order came incomplete."
"First they sent me the wrong item... took close to 2 weeks and many emails, until they shipped out the replacement."