Address: 210-20 Northern Blvd, Queens, NY 11361, USA
Phone: +17182241053
Rating: 4.2
based on 150 reviews.
Atmosphere & Cleanliness
Pros:
"The aroma of fresh baked pastries in the air. Such is the atmosphere here."
"Everyone is masked and wearing gloves and keeping everything covered or individually wrapped."
"Always amazing. Like a kid in a candy store I end up buying way too much but never regretting going here. Staff is always cool and place is always spotless."
"Very clean and aesthetically pleasing bakery."
"This store is very clean, organized, and well-lit."
"Clean nice space to hang out with parking."
"The atmosphere is pleasant. Employees take presentation and cleanliness seriously."
Cons:
"In the store no one checks temperature or no machine to take temperature. Not really safe for COVID19."
"There were ice and snow everywhere. The lot to the store didn't have a clear path without taken a chance of falling."
"Dining room in this location is always sub par regarding cleanliness."
"This place really went down! Visited recently for the first time post-pandemic and the place is very dirty, bathrooms are disgusting."
Customer Service
Pros:
"Best manager & customer service."
"Customer service was great."
"The staff has always been very pleasant and go above and beyond to try and take care of their patrons."
"Staff was very friendly, courteous and attentive."
Cons:
"Told them to write On cake but they refused."
"Horrible customer service. I was ready to check out and was waiting at the register to check out."
"I don't see some of the managers coming behind the counter to help out when it gets packed."
"The customer service is horrible every time."
Product Quality
Pros:
"Everything tastes fresh because it is all made fresh on-site."
"Their cakes are good, not sweet."
"Everything is tasty. Family's faves are the strawberry cake, croissants and the baguettes."
"They work fast and efficiently and everything tastes incredibly fresh."
Cons:
"It was a empty powder donut with a touch of cream."
"Won’t go there again. I bought fruit shaved ice. And it missed a lot things and smaller than before it is a scam."
"I bought a bread today, it was dried, not taste right."
"I just had a VERY unpleasant experience. They served me fruit shaved ice with canned fruit instead of fresh fruit which was not equivalent to what I paid for at all."
Value & Pricing
Pros:
"It's surprising how affordable everything is as well."
"Prices are great too for the size of portions."
Cons:
"I only picked a few pastries which cost $13.00."
"The selection were full. I got what I came in for. The price of their cakes has hiked up so much."
"Pricey and yet they mostly sell frozen good bakes that they just thaw and sale, very disappointed I expected quality and better selection."
"Prices are slightly high for them in my opinion."
Facilities & Accessibility
Pros:
"This location has parking which is nice."
"They also give complimentary candles, which is a great bonus."
"There is a parking lot and it is always crowded on popular days but if you wait a minute if it's full you will get a spot."
Cons:
"Only problem is they have a small parking lot so if you don't find a spot you have to park down the block."