Sweet Occasions Bakery Reviews Summary

Cake Quality

Pros:

• "The cake was delicious!"
• "I LOVE THEIR CAKES!!! Best Dominican Cakes I've had by far!!"
• "The inside of the cake is even better."
• "OMG the best CAKE ever !!!!!! The design which need no extra dinosaur toy on it and the taste perfecto !!!!"
• "The cake was baked to perfection— freshness, flavor (dulce de leche), decor, everything!!"
• "The cakes are absolutely delicious!"
• "The cake was moist and the taste was on point."

Cons:

• "Very dry, tasted ok but very dry."
• "I asked for a chocolate and dulce de leche cake, I got vanilla and some other filling. It was dry and it separated when we cut it."
• "The cake tasted very old and moldy."
• "It was so hard and dry I couldn't even cut it with the knife."
• "It was like eating a desert with barely any filling."
• "The cake was either 5 days old or just really dry."
• "No way they'd dish out a tres leches that's this dry."

Customer Service

Pros:

• "Ms. Niurka she always help me on my order, she knows what is good for the customer."
• "I TOTALLY RECOMMEND this bakery!"
• "Thanks Sweet Occasions 4 your Hospitality."
• "The staff is amazing! Super friendly and helpful, ready to accommodate your every need."
• "Everyone was super nice especially Karla!"
• "Their staff is very nice, friendly, helpful and always smiling. I would give them an A+ for customer service."
• "The lady who took my order was pleasant and anxious to please."

Cons:

• "Not only are they disrespectful but hanging up the phone multiple times on the customer they also have a nasty attitude and are very unprofessional."
• "Honestly this place is the most unprofessional bakery in the world."
• "The only suggestion for the shop would be the front desk service needs to be a bit more friendly when customers come in, over the phone and in person."
• "Horrible customer service, they ignore any questions you have about the cake."
• "The woman in charge at the bakery was very rude and unapologetic."
• "Called to order cake lady’s are so rude on the phone, with this poor customer service don’t recommend this place."
• "Every time we go there to get coffee, or any services the people that work there are rude, have no respect to the customer."

Ordering Process

Pros:

• "I couldn’t have asked for anything more! Thank you so much, I can’t wait to order for events in the future! Place your order here, you won’t regret it!"
• "I was able to share a picture of what I wanted and they definitely exceeded my expectations !!!"
• "I will say that they did give us a discount which lead us to at least give them another try."
• "Thank you for making my sisters gender reveal cake, it came out better than we expected."
• "I absolutely loved the way they made my vision for my son’s first birthday cake become so perfect to match all the decorations and theme!"
• "Ordered my baby shower and then my sons first birthday cake from them. They did an amazing job and the design was flawless."
• "I was impressed by their customer service and efficiency to get my order correct even though I never went in person."