2nd & Charles Reviews Summary

Store Atmosphere and Layout

Pros:

• "Still a fun store."
• "Our family absolutely loves this place. I could get lost here for hours."
• "Awesome book store and more! They had so many books! My family loves Harry Potter and they had a ton of merch there!"
• "A great spot to find your unique taste in music, anime, retro video games & manga."
• "An awesome immersion of Pop culture and Fandoms from all ages - and at great prices!"
• "A Geek's one stop shop. Nerdvana if you will. An amazing selection of Vinyl records, Books, Comic books, vintage games (& accessories), musical instruments, and board/card games."
• "This place is nerd paradise."

Cons:

• "This place was pretty great when it first opened, but variety has taken a dip and prices have gone way up."
• "None of the staff seemed particularly interested in serving customers."
• "Not impressed with the store."
• "Generally I enjoy my time at 2nd and Charles, but today I was unable to find anything interesting."
• "I don't know how anyone finds anything in this place, other than by accident. There is absolutely no organization that I have found."
• "Unfortunately some sections, notably the self-help section, were not organized at all."
• "They are unprofessional and unorganized no wonder there aren't that many 2nd & Charles stores."

Product Selection and Pricing

Pros:

• "Everything is categorized fairly neatly and the books are pretty cheap."
• "A huge selection, especially fiction."
• "Amazing book store. Huge collected of used books that categorized well."
• "Love this place. Love the prices. Love the insane Comic Book selection."
• "Prices are reasonable."
• "Really nice variety of things, with good prices."
• "They have enormous selection on every subject."

Cons:

• "Very small selection of games, consoles and console accessories though which was disappointing."
• "For a 'used bookstore' they overcharge for books and multiple other items in their store."
• "The amount I received for my trade ins was laughable."
• "One of my favorite places to find books but lately, no prices on anything and the store is always moved around every time we go."
• "The prices were not clearly marked."
• "Most items are well overpriced."
• "If it's a newer book, typically it's more pricey than the older published selection."

Customer Service and Experience

Pros:

• "Staff on hand are always helpful."
• "The staff was friendly, knowledgeable and they seemed to like working there."
• "Also the employees that work there are very nice plate & great as well."
• "The workers are knowledgeable and helpful."
• "The older gentleman employee with the curly mustache is the nicest and most rad person ever, he was so helpful :)"
• "Staff is always soo friendly too."
• "The workers was really friendly and helpful."

Cons:

• "I had a working game console that I tried to trade in and they made me wait almost an hour for them to 'test' it just to find that the box wasn't even opened when I got it back and they said they couldn't take it back."
• "Terrible experience, I had to wait for about an hour while they took their good old time testing as well."
• "They wouldn’t give me the discount so I left the store with nothing - after an hour of looking through comics."
• "Kind of a waste of time to try selling them anything though due to them giving horrible offers."
• "What a total scam."
• "I’m never a person to complain but I was just appalled how instead of fixing the issue they made it worse."
• "Just went in to try to sell somethings and the guy was very rude!"