Wendy's Reviews Summary

Customer Service

Pros:

• "The staff member (late teen to early 20's) who served us was kind and courteous and dealt well with another disgruntled customer."
• "The staff are super polite and friendly!"
• "She was sweet enough to ask me if I was able to complete my order on my phone successfully as she was helping the other customers."
• "Just wanted to say the group of young adults running the drive thru and the young lady who brought us out our food was a breath of fresh air."
• "The employees were friendly and courteous and very helpful."
• "The cashier, who I must admit was very friendly and hardworking, was the only one moving with any sense of purpose."
• "Quick and courteous. As I was driving away the person working the window stopped me to exclaim that an item wasn't in my bag and I was able to drive away with my order complete."

Cons:

• "The employees there where ride and very disrespectful."
• "The woman over the headset was rude and said 'ma'am can you not honk your horn at me? I'm busy'."
• "The staff is yelling at each other and arguing."
• "Some of the staff tried fighting with customers through the drive thru window asking them to come back inside to fight."
• "The staff does not have reading comprehension skills. My order was wrong."
• "Manager was very unprofessional and was laughing at customers who had voiced displeasure over their orders being wrong."
• "Employees always have attitudes on them and then young girl who looks like a manager who is there at night is always rude and looks miserable."

Order Accuracy

Pros:

• "Ordered a chicken sandwich only. It was exactly how I expected it to be."
• "Food was Very Good."
• "our 7 4 for 4s to go were flawlessly made."
• "Food is always good at this location and order is always accurate."
• "Nothing else was missed and it was a pretty big order."
• "The food is good."
• "The food however was made fresh."

Cons:

• "She gave us someone else’s order."
• "EVERY TIME they forget something in our order."
• "Ordered 2 burgers and a spicy chicken sandwich. Get home we have 3 chicken sandwiches."
• "They forgot one of our sandwiches."
• "The burger wasn't the one I ordered, even my friend's was wrong."
• "Didn't get chicken on my wife's spicy chicken sandwich. Didn't get tomato on my burger."
• "I noticed the drive thru woman never included my nuggets in my order."

Wait Times

Pros:

• "Hands down one of the best Wendy's restaurants in the area. The wait is almost always short."
• "Received it pretty fast."
• "The drive thru line was processed quickly, and I was immediately acknowledged when I pulled up to the menu board."
• "Went to there grand opening. Was awesome at the speed that the staff was getting customers taken care of."
• "Once I placed the order it quickly came out."
• "01/2024 Update: Visiting around noon on a Saturday, I was surprised by the improvement in service."
• "that was THE BEST Wendy’s I’ve had in a long time!"

Cons:

• "Long drive thru as I seen when I left from inside. Over 20 minutes to order a simple 2 burgers."
• "Waited in line for almost 15 mins and there was only 2 people in front of us."
• "I was in the drive thru for almost an hour."
• "The average wait time in line is like 25 minutes."
• "Waited 15 mins to get my food and when I got to work nothing was correct."
• "Waited in drive thru for over 20 minutes without getting to window to order."
• "The line is always long, the service at this particular Wendy's is just so slow."

Facility Cleanliness

Pros:

• "The ladies room was the cleanest spot in the store."
• "Restaurant has Modern Decor."
• "The building is brand new so it's clean and in good condition."
• "The location is normally very clean."
• "It was clean and well maintained."
• "The stories clean well maintained."
• "Even though the diners in the area are super disgusting and messy, the staff really try to make the dining room clean."

Cons:

• "Lobby was dirty."
• "There was a spill around the soda machine."
• "The dining room was absolutely filthy."
• "They were missing toppings."
• "There were wrappers on the floor and tables were a mess."
• "Dirty and Sticky tables."
• "The place was disgustingly dirty! No wonder no one sits in the restaurant to eat!"