Address: 720 Lehigh Valley Mall, Whitehall, PA 18052, USA
Phone: +16102310616
Rating: 4.3
based on 152 reviews.
Customer Service
Pros:
"They're extremely knowledgeable and helpful. You can tell they actually care about music and the instruments used to create music."
"Very friendly, knowledgeable staff, but also seems to be very short staffed."
"Clean, well staffed, and well stocked store."
"I would recommend anyone looking for a musical instrument to go to this location as it is clear they are not just looking for a sale but have customer satisfaction as their focus."
"The store manager then reached out to me days later regardless, and stated that we could return the instrument, or get me a compensation."
"Griffin the sales rep was infinitely knowledgeable on the topic!"
"The name of the salesperson I dealt with is Mike. He is very knowledgeable and polite."
Cons:
"Don't sell them any of your used music equipment unless you want to get like a quarter of what it's actually worth."
"Questionable Moral: I was in there looking at guitars a few weeks ago with my girlfriend... No staff told him to stop as he continued to shout this out for over 20 minutes."
"Be careful with this Company, they do not stand behind the products they sell, and could not care less about customer satisfaction!!"
"Unfortunately there's not much literature out there, for these machines. I contacted the store today and no one was able to answer any of my questions."
"I was ignored the entire time I was in the store."
"The staff could not have been less interested in helping me."
"Worst guitar experience of my entire life. DO NOT GO TO THIS STORE TO PURCHASE A GUITAR."
Product Quality and Selection
Pros:
"They always have a pretty solid stock of equipment and instruments."
"Finaly got the top to the YORKVILLE SET. YEAH IT'S A 15 INC POWER HOUSE, WORTH EVERY DIME."
"One of the best places in the Lehigh valley to get instruments and parts."
"Excellent choice of instruments for every musician, beginner or professional, doesn't matter, they have it all."
"You need it, they've got it. The staff is helpful and knowledgeable, prices are pretty good."
"Great, helpful staff. Good instrument variety."
"Wide selection of guitars bases and drums as well as keyboards!"
Cons:
"Stopped by and looked at the only fender jazz bass in the entire store... mexican, new, overpriced, with a bowed neck."
"Bought a Sterling by Music Man Ray34 HH here. 2 tuning pegs were seized, the truss rod was not even engaged."
"This place is dark and dingy and never has anything new and cool to check out."
"Guitar Center isn't bad; I know they get a bad reputation from some... but they usually don't have boutique, unique, and high end stuff in stock, unless it's used."
"However if you're looking for a more higher end guitar they really don't have much of a selection."
"They never have what I’m looking for and anything worth trying is locked up."
"It has really become a place for low end equipment. The selection is not very good at all."
Pricing and Value
Pros:
"Stopped by with the intention to purchase a dac However, after finding this Peavy TNT 1 X 15 for an unbeatable price I just had to look around a bit more."
"Prices are about average, however their used/scratch & dent department almost always has some very good deals."
"Thanks to Jon and management at Lehigh Valley Guitar Center I have a killer guitar for an outstanding deal that they went way above and beyond in customer service."
Cons:
"My only gripe is how expensive a lot of the instruments are."
"Drop 750 on a new guitar, they forget to put the tremolo arm on it."
"Went in today to buy a sustain pedal for my son piano, they had them mark at $14.99 but told me it's $29.99."
"Their rental policy really consumes too much of a customers money."
Online and In-Store Experience
Pros:
"Not only did they have everything I called for, they also had set it aside so when I got there all I had to do was tell them who I was and they were on it."
"The no-questions-asked return policy on electronics is absolutely phenomenal."
"They have a very thorough procedure to keep everyone safe from the coronavirus."