Koeppel Mazda Reviews Summary

Customer Service

Pros:

• "Really couldn't have been a simpler purchase. Highly recommended."
• "John was very kind explaining us everything."
• "Angelo as a salesman and as a person was very respectful, patient and on point."
• "Our salesman Johnathan was extremely kind, efficient, and transparent throughout the entire process."
• "Everyone was so helpful and nice. I worked with Rakib, Jay and Steve."
• "Great customer service."
• "Castro. He is the best. He is pleasantly friendly and absolutely transparent."

Cons:

• "After a pointless and redundant conversation, he said that I should have been more careful when purchasing a used car."
• "A week passed, I did not know when and getting my vehicle back and decided to call Christian. He picked up and quickly told me that I must contact the service department because he did not know."
• "The person who handled DMV related inquiries was never available and never returned me or my wife’s phone calls."
• "Service is a disaster - find somewhere else."
• "This place has incompetent workers and does not care about its customers, it only cares about advertising its services."
• "The customer service at this location needs major improvement."
• "When my wife last called and spoke to the receptionist Adrian and expressed frustration about this he became combative and rude."

Sales Experience

Pros:

• "I recently purchased a new Mazda CX-30 Turbo Premium Plus and could not be happier!"
• "Just getting my 2024 CX-50, first time leaser & I was extremely nervous."
• "John Lam, Thomas Yandoli and Saify’s Islam were great at communicating and creating a flawless process."
• "We had a great experience at this dealership."
• "I’m happy to be part of the Mazda family, now."
• "I love the service here."
• "I wholeheartedly recommend this dealership, especially Bethany, for anyone seeking a stress-free car buying experience."

Cons:

• "Also had to decline a bunch of services that they attempt to upsell you on."
• "I purchased a pre-own 'certified' 2019 Mazda cx3 from Koppel Mazda... significant indentation on the roof of the vehicle... roof antenna was also loose."
• "If I could leave 0 stars, I would."
• "I drove all the way from Bensenhurst area Brooklyn to take it to service and when I got there they told me they dont have a loaner car."
• "Said no, or rather said yes but they would charge me $200 dollars for it."
• "I've been to about 5 other different dealerships and this has been the only dealership where the manager couldn't be bothered to speak with me."
• "Come here for standard service on my Mazda and the only thing is the time it takes... Longest appointments for non-major work service."

Vehicle Quality

Pros:

• "I recently bought a Mazda CX5 and had a great experience with the dealership."
• "I highly recommend Koeppel both sales and service - they are top notch!"
• "Oustanding buying experience at Koppel Mazda!"
• "Just got my first car through Koeppel Mazda."
• "Had such a good experience here while purchasing my new mazdaratti."
• "The entire team at Koeppel Mazda are great including Michael and everyone else’s in sales and Management."
• "The service here is amazing."

Cons:

• "The interior roof liner got damage during the roof repair."
• "I was given a courtesy vehicle... it had bird droppings on its roof and a thick layer of dirt."
• "They literally left my air intake/filter off under the hood."
• "I cant wait for the lease to end and get rid of this garbage car, and never deal with neither Koppel Mazda nor Mazda brand."
• "The vehicle registration that was supposed to be sent by the dealer to my address it never arrived to my address."
• "The car arrived but there was one flaw with the car, it came with captain's chair."
• "I have no idea if the people working there are just sloppy, or if they are so short staffed that even a reasonable worker would make such mistakes."

Staff and Management

Pros:

• "The team there is super friendly and nice though and they have a good waiting area with snacks."
• "Angel worked seamlessly and cohesively together from start to finish to make the process of purchasing a car enjoyable."
• "Kamal was very helpful & knowledgeable."
• "John was very helpful on all levels and I left there happy with a brand new CX5 Carbon Edition."
• "Thank you for your hard work! Love the car!"
• "Bruce was great, very nice and professional."
• "Sale agent Jonathan Davies assisted us through the process and Saiful Islam the General Sales manager and his team were very helpful and professional."

Cons:

• "I asked for her manager, Carlos. He was out. I asked for the manager above him. They told me there's nobody."
• "We were told the manager Ben would call us the next day and of course he didn’t and didn’t take our call when we followed up."
• "I informed Cassandra, the service manager and asked to make it official. She refused."
• "After trying to make sense of this, it is evident that the person who did my oil change at this location did not put it back on correctly."
• "I would hate to think my skin color played apart in this mistreatment. Or maybe I was not dress fancy enough."
• "THE WORST EXPERIENCE. AVOID THIS PLACE AT ALL COSTS— I WILL NEVER BE COMING BACK."
• "Why book appointments at 11 if you are going to wait 2 hours before someone even looks at the car?"