Wingstop Reviews Summary

Customer Service

Pros:

• "The cashier she’s a really nice young Lady."
• "The staff was friendly and took every COVID precaution possible."
• "Everyone that worked on 1/4/24 around 10 PM deserve a raise... They had my late night order ready to go fresh and delicious."
• "The staff is always helpful and kind."
• "Overall major thanks to the Deptford team for serving our community with patience and kindness."
• "Everyone in this location was friendly, knowledgeable and greeted every customer which made us feel welcome."
• "Staff have always been exceptionally friendly."

Cons:

• "Every employee seems like a ultra paranoid kuck."
• "What an absolute joke. Employees move slower than I knew it was possible to move."
• "The customer service in this particular location is atrocious."
• "The absolute worse place with the rudest employees."
• "The customer service here was horrible."
• "The customer service was unacceptable."
• "Service horrible 😫. Cooks busy texting, a long line forming."

Food Quality

Pros:

• "I do love the lemon herb wings!"
• "You can never go wrong with Wingstop ranch."
• "We got great wings and tenders for a great value."
• "The meat on the wings was extremely tasty and fell right off the bone as it should be."
• "I got mango habenero (literally amazing), atomic (horrifyingly hot but very tasty)."
• "Food was hot, crunchy and delicious."
• "The food was cooked fresh and tasted great."

Cons:

• "The fries were old and extremely cold wings were hard and not fresh at all."
• "It's not worth the hype and the staff and the food is trash."
• "The food was ultimately good."
• "Food was okay."
• "The lemon pepper wings have way too much salt."
• "Ordered la dry rub but all I could taste was grease. Grease and gristle. Very little meat."
• "The wings were fried good, but could've been a little crisper for my liking!"

Ordering Experience

Pros:

• "Ordered upon arrival! There was an 18 minute wait to have everything fresh."
• "We did order online with plenty of time for pickup which was a plus!"
• "I always preorder and have no issues."
• "The fries were seasoned, and I wasn't disappointed with them."
• "Pleasantly surprised! Both times we have come to this location, the food was hot and the customer service was on point!"
• "Lines can be long on a Sunday but the wings are worth the wait."
• "I've ordered online at this location at least 3x. Hot, fresh, ready on time."

Cons:

• "Took ous 1hour and 5 min to get our order."
• "I’ve had to consistently wait 60+ minutes to receive my order when the app tells me it’ll only take 20+ minutes."
• "This place is horrible was told 25-30 min took a hour."
• "We had to wait at least 10 minutes for someone to ask us to place an order."
• "Ordered at 2:55pm for a 3:15pm pickup and upon arrival they said their kitchen is backed up."
• "Waited 30 minutes past the quoted online pickup time in the street because they locked the doors."
• "I waited about 1 hour and 10 minutes for my food."

Staff Behavior

Pros:

• "One worker, Taina, went out of her way give us our food when our car broke down."
• "They are practising social distancing covid safety❤👍."
• "At the Clementon location we were greeted and received great service."

Cons:

• "The kitchen was dirty and no one had hairnets."
• "This place needs an ENTIRE NEW STAFF up to MGMT!!"
• "There is no task management skills at all with staff."
• "The manager on duty was very rude, mean, disrespectful, wouldn't accommodate."
• "They treat the DoorDash drivers like sub-humans."
• "The counter person Shannon was very Unprofessional and did not offer me a carry out container."
• "The crew here moves slow and is too busy talking to coworkers to push out in a timely manner."