McDonald's Reviews Summary

Food Quality

Pros:

• "The food was fresh and the premises were clean."
• "The fries were hot and fresh and the burger seemed like it was freshly made too which cannot he said for every location."
• "the food is hot and fresh made tasting"
• "I ordered 10 triple cheeseburgers and they were damn good."
• "The food is hot, the food is actually fresher than any other McDonald's I've been to so far job well done McDonald's employees!!"
• "I’ve started eating their chicken tenders and they taste like something out of a high end restaurant."
• "the fish sandwich was delicious and the triple burger was outstanding"

Cons:

• "Food was horrible got a 🍔 burger and it was so small and paper thin the bun overpowered it tasted like cardboard."
• "I've been served raw burgers three separate times here"
• "The sandwich was so 'fresh' that the grease had not been patted off of it, causing it to actually slip out from between the buns and fall on my lap."
• "The hash browns were both saturated in fryer oil, very lightly done on the outside and nearly RAW on the inside."
• "The 'deluxe' quarter pounder was missing both lettuce and tomatoes, the chicken nuggets were so stale and gross, they had to go in the trash."
• "The french fries were cold have you ever tried to eat cold french fries, they're disgusting cold."
• "burger grossly pink in the middle."

Service

Pros:

• "ORDER WAS PERFECT!"
• "I get my manager food here daily and they’re always so nice and quick and they always get my order correct."
• "The staff were so nice, I would go back here in a heartbeat!"
• "The Manager made my experience enjoyable; it was better than a Happy Meal !!!"
• "She didn't miss a beat, clarified my order, entered the coupon, and got everything right !!!!"
• "Order was accurate. All condiments, napkins, and straws were provided."
• "Employees friendly and helpful"

Cons:

• "Always a long wait and the food will be nearly warm."
• "quick ordering but always waiting over 15 min for a burger and kids nugget meal."
• "These people can't count, bad customer service, and mess up on most of my orders."
• "The supervisor who we talked to on the phone, just hung up when we started saying the problems."
• "I've had a few issues with my orders not being done correctly or an item missing."
• "They messed my order up and when I told them they tried to hand me someone else's order."
• "Every time me and my family have gone there, they always miss our order."

Cleanliness

Pros:

• "This place was amazing. There a huge play park and seats next to the play park."
• "McDonald's Walnutport has a sesame seed bun that seems to be slightly toasted a hair darker than the other McDonald's that I have visited."
• "The place was very clean and the employees were super friendly."
• "Always clean, and are always updating the drive thru."
• "It has been renovated with in the last few years, it's very clean looking and nice."
• "This place is very quiet and clean employees are real nice the place looks great better then before."
• "This location is always clean, and they have a new play area."

Cons:

• "Line in drive thru is always long during rush hour."
• "The tables are not cleaned, today I waited over 15 minutes for my food."
• "Cold fires black mold in the frappe machine, kitchen with flies everywhere."
• "Terrible atmosphere lobby is almost never cleaned."
• "The fountain drink machine it’s so disgusting and smells the part we’re the ice comes out it’s so black filthy and dirty with mold inside."
• "both the top and bottom of the sausage McMuffin were burnt black around the edges."
• "Waited 45+ minutes in line just to have other cars be served before us."

Innovation

Pros:

• "They have the touch screen order menus inside too which is pretty cool."
• "Also at this location, kiosks have been installed so if you don't need to use a coupon and you have a credit card, you can put your own order together and then take a number and they will deliver to your table!!!"
• "This McDonald's now has table service...Order your food and they bring it to you."
• "Nice McD's, brand new everything, have four kiosks to place your order and a server who delivers your debauchery."
• "the most modern dinning experience is the one can self order, pay, and get a number"
• "They have rebuilt the McDonald's on South 4th Street in Allentown they put two windows into the drive-thrus to get people through the lines quicker."
• "What a pleasant surprise! Newly renovated, order from kiosk (needs a little work, but there was help), tableside service after that...fantastic!"

Cons:

• "And their drive thru in the morning is a hit or miss depending if they feel like working or not."
• "I see they are trying to implement the technology here even with the touch ordering screens but I find they take longer to order than rather speaking with someone to place an order."
• "You have two lines for a drive through that turns into one! You know what that's called???? Chaos!!!!"
• "12 cars in line still waiting for their orders no way to get out of there because you can't go up and over the barrier that they put there."
• "Management doesn't seem to care about customers in the dining room, just about getting the people in the drive thru."
• "Now you deal with a kiosk to order & pay! What happened to the 'old fashioned service' that the 'old fashioned burger' used to offer?"
• "They never get the orders right and you have to repeat your order 20 times for them to understand it."