"They've never messed up my order, and I've been here a lot."
"Wendy's never fails to deliver an amazing fast food burger."
Cons:
"Wrong order, but I didn't know since the food looks the same."
"They couldn't even get my order right, and I received cold fries....horrible."
"The staff kinda struggling at getting orders right."
"Service is pretty good but they look like they had new workers they made a lot of mistake with customers."
"I've come here the last 2 days for lunch while working in Midtown and my order was wrong both times."
"In the past 15 weeks they have stolen a part of almost every order we make."
"I don't know what's wrong with this Wendy's but they always give you one nugget less than what you paid for."
Customer Service
Pros:
"Good, quick service, good personnel."
"Along with the excellent food this location also has very friendly and helpful staff with a nice clean dining area."
"The manager, however, was in the seating area clearing tables, and helping people find seats during the busy lunch time!"
"The staff is friendly."
"Staff were very friendly."
"The staff are nice and make you feel welcome."
"Victoria was extremely nice to my son and I and helped me with giving me extra bags and all that."
Cons:
"Had a terrible experience. The server spoke in Spanish talking about me bc they messed my order."
"Very slow customer service."
"The service is terrible."
"The service was very poor and very slow."
"Horrible experience never open on time. Workers act like they don’t see you or want to deal with you."
"So unbelievably slow - have now been waiting 20 min for a fast food hamburger."
"Their service was so slow."
Cleanliness
Pros:
"The restaurant looks nice inside and has 2 clean and suspicious single occupancy bathrooms and you don't have to ask staff before using them."
"The interior of the restaurant was clean and the food was fresh."
"This location is clean and well lit."
"It's a relatively new Wendy's, so that's nice."
"They are clean visually nice and spacious."
"THE STAFF ARE EXCELLENT, ESPECIALLY 'DIVA'. THE RESTAURANT IS CLEAN, THE BATHROOMS ARE CLEAN."
"It's clean and appears well-maintained."
Cons:
"The floor is always sticky."
"The atmosphere is not great it's like they want you to hurry up and leave due to unsanitary bathrooms, dirty tables."
"the floors were sticky beyond belief and the trash was overflowing. the drinks were flat or watered down and the food didn't even taste cooked!"
"Seating is limited, especially considering the fact that they have an easy-chair area near the front window where people sleep or eat outside food."
"Tables were dirty and we had to clean it our selves."
"Place was super dirty, the bathroom is one of the worst I’ve ever seen."
"Seating is plentiful but almost always the tables are not that clean."
Food Quality
Pros:
"They had the best chilly that I’ve had in a long time and I don’t say that much about fast food places but they hooked that chilly up I had to take another home with me that day !!"
"Wendy's always improved on it quality food very tastey the meal is well done but my favorite dish is there salad."
"Today was the first day I've ever had crispy nuggets and crispy fries from ANY of your locations."
"Wendy's has good deals."
"Wendy food is always fresh and delicious."
"Their burgers are always fresh and delicious."
"Love the food at Wendy's. Their burgers much juicier than the other big burger brands."