"Ordering using the order machines is fun and useful."
"Just scan the qr code order you food, boom a friendly person is dropping it off to you shortly after."
"An order screen so you know when your meal is ready."
Cons:
"If you order from the kiosk and customize your food, you can bet on the order being wrong."
"When I was there two customers complained of having either something missing or getting the wrong order completely."
"They are slow and extremely disrespectful and the manager just laughs with them."
"Employees always get the orders wrong, the manager doesn’t really care about getting orders done."
"They threw the sundae in the bag, spilling it everywhere, but we return home to discover half of our order wasn't even in the bag."
"They are constantly messing up my order every single time I order something one item is missing or they gave me the wrong item."
"This McDonald's consistently gets my order wrong. Management extremely unprofessional."
Cleanliness
Pros:
"The bathroom was super clean."
"Having not visited since before the update a year or so ago, I was impressed with how much better the lobby is."
"Cleaned up and Modern McDonald's but definitely can get packed."
"Good and clean, I say a big improvement since about a decade ago."
"Recently renovated, looks gr8! Now has the electronic ordering kiosks."
"New, clean, visually appealing."
"Clean and fast food."
Cons:
"The place was filthy!! Too crowded and unkept."
"This McDonalds has the dirtiest bathroom and you have to clean off your own table to eat."
"Majority of seating area was cordoned off for cleaning, so seating was limited to 1 table."
"The seats in the front of restaurant looked old and had a smell.. the food was good but I had to wait for it forever until I asked where's my food?"
"Upstairs is never open, and it's always packed downstairs."
Customer Service
Pros:
"The staff was friendly."
"Really Good Customer Service at this McDonald's, what is Weird. Because normally in this Type of Fast Food Restaurant that Customer Service isn't Good."
"The McDonald's on Essex and Delancy, has recently been renovated and offers quick and extremely friendly service."
"The service is prompt. The employees are courteous and professional."
"There’s staff available is you encounter trouble with the kiosk, so that’s a nice help there."
"The staff is always kind even during HUGE rushes filled with entitled customers."
"Staff appeared knowledgeable & diligent."
Cons:
"Rude customer service."
"They are slow and extremely disrespectful and the manager just laughs with them."
"Super slow.... manager does nothing to help speed the process up."
"I don't think I would come back unless I had no other choice of McDonald's."
"I wish I can give this McDonald’s a negative stars! I found a long black hair in my French fries."
"Employees always get the orders wrong, the manager doesn’t really care about getting orders done."