"The food tasted so fresh that I had to give this a five star rating."
"The jalapeno sliders with cheese is the perfect balance of richness and spiciness."
"The chicken ring is perfectly cooked with the right crunch and juicy white chicken breast center."
"This was my first time having White Castle burgers. I shared sliders with my boyfriend and they were pretty decent."
"The panko breaded fish slider is to die for."
"The impossible burger tastes good. I would not guess it was vegetarian if someone handed it to me without telling me."
"Food was hot and fresh."
Cons:
"The meat literally had no flavor, not seasoned at all."
"The food just taste different, the sliders weren't that soft bun, juicy burger I've grown to know."
"The burgers have thinned so much over the years. The fries, chicken rings, and fish nibblers are burnt half the time."
"The food smells and tastes just like the old oil they keep frying in over and over again. Yuck!"
"The burger's were so dry and honestly I cringed every bite."
"The burgers have lost their flavor and the chicken rings were dry and powdery."
"The meat in the sliders is rubbery and seems to contain a lot of textured vegetable protein and has a grey-ish color to them (like they were boiled)."
Service
Pros:
"Ordered the #7 medium with cheese around 8:30pm Friday night via drive thru. It was busy but the line was moving swift."
"Rosita at the window is so polite and very fast with the orders, which by the way are hot and correct."
"Staff are courteous and restaurant was clean."
"The staff was nice, fast and overall very helpful."
"Fast service with a kind greeting and smile."
"Great friendly staff here and fast drive through."
"Politeness seems to be a very big part of the cashiers."
Cons:
"Incredibly slow. Employees don’t seem to know what they are doing."
"The workers don't want to be there.They are rude and ghetto."
"Consistently fails to deliver their orders through seamless."
"Folks must love their sliders because their customer service is non-existent."
"The staff seems a bit distant."
"The service and the food was horrible it took at least 15 6 20 minutes For them to make my order."
"THE CUSTOMER SERVICE IS THE WORST...NO GREETINGS AT ALL, ATTITUDES AT THE WINDOW, FOOD PRESENTATION IS HORRIBLE."
Cleanliness
Pros:
"Redecorated facilities. To dine in. For Take out."
"This White Castle is one that goes above and beyond to make its customer's feel welcome."
"The Resturant, tables and floor was clean."
"They keep the place clean and safe no stragglers hanging around late at night."
"Same fabulous burgers as all the other White Castles I've ever been to, although this one is very clean."
"This is great locations with friendly and attentative staff."
"Restaurant was clean."
Cons:
"The restaurant itself is pretty gross. Stinks like urine when you walk in."
"It was really filthy (and I mean this-floor-has-not-been-cleaned-in-a-week filthy) with trash and dirt all over the floor and furniture as well."
"It is filthy, filthy. Do not do drive through. Walk inside."
"Food wasnt fresh it was heated up then the lady was cleaning with a rag then took my money then touch my food with no gloves on."
"Behind the counter, its more filthy."
"The kitchen area is dirty with food and garbage all over the floor."
"The food space was not really clean."
Order Accuracy & Online Service
Pros:
"Delivery's by all app of your choice."
"I was the only one in the establishment when I ordered."
"You can't go wrong with the mix crave-case, you can eat some now and freeze some in a ziplock bag for another day."
"Customer service was great take time to deal with a first time buyer on menu was explained to me by the cashier."
"I was very surprised to find a very nice and polite drive thru attendant."
"The food is what you would expect at a White Castle and the service is good."
"Always kindly personnel. Renewed parking lot."
Cons:
"Food never arrived."
"Don’t make an online order!! They will look at it and ignore it until you call."
"This place is horrible I order some food and try to pay with a credit card the manager Tina at the night crew. Didn't want to help me at all she was really nasty."
"I ordered a chicken and waffle sandwich but they neglected to tell me that they were out of gravy so instead they put bacon bits which were burnt."
"Online says the store is open and the store were accepting orders via delivery apps. When I arrived there was a Uber delivery guy and he could not get inside to pick up a order."
"This place is the worse to order online. Every time I order it never fails. I never get my complete order."
"Every time I order via delivery Uber eats etc this restaurant in particular always forgets a food item."