Taco Bell Reviews Summary

Food Quality

Pros:

• "Best veggie chalupas and tacos."
• "The food tastes good and goes right through the stomach."
• "Keep getting better. Taco Bell found the way to make tacos that will taste good, made quickly, and won’t cost too much."
• "The Steak Quesadilla was grilled to perfection."
• "Taco Bell is one of the all time favorite for quick, cheap and tasty Mexican food."
• "The food is always nice and hot and tastes good as always."
• "Delicious food at a great price!"

Cons:

• "The fries appeared to have been sitting out for some time, and it was clear that they were not fresh."
• "Waited 30 minutes for my tacos which were already cold."
• "The Crunchwrap supreme was flat with barely any beans or vegetables."
• "Much of the food was so shoddily made that it bordered on inedible."
• "The worst Taco Bell EVER. Not only do they forget items that we order, but they half-make the items."
• "The fries are hard as rocks, they never put sour cream, the chalupa was cardboard, and the nacho cheese is the same consistency as a dairy queen blizzard."
• "I got cold chalupas from freezer."

Customer Service

Pros:

• "Service is always great. They do have long lines but usually moves pretty quick."
• "Friendly staff especially in the drive through."
• "I am a consistent customer here and I love this place. The people that work here are awesome and I've almost never had a wrongly made food order."
• "I did return to speak with the manager and he was great. Replaced my entire meal at no charge, with apologies."
• "They were so kind, just wish I could’ve given more gratitude and appreciation in return than just a thank you and have a nice night."
• "The people who worked there were nice, the restaurant itself was pretty clean, and the food was good."
• "The person I talked to on the phone handled the situation professionally."

Cons:

• "First rude people."
• "Very slow unclean tables restroom and inattentive employees and managers wrong accusing to customers."
• "Not one employee came to ask me for help, I had to call them over."
• "Every time you order they talk to you with an attitude. When I got my order they never give a receipt, nor do they even ask for sauce."
• "Worst customer service and very unprofessional for preparing food."
• "Went inside and nobody bothered to ask if I needed any assistance."
• "WORST CUSTOMER SERVICE!!"

Cleanliness and Safety

Pros:

• "The bathroom was pretty clean as was the eating area."
• "Great Taco Bell recently renovated. Offers free Wifi and adequate seating."
• "The remodeled store looks really nice."
• "The restaurant itself was pretty clean."

Cons:

• "Its important to note Covid-19 pandemic is still going on and the staff is walking around like its summer 2019."
• "A little disappointed with the cleanliness of the eating area."
• "They can not mane their staff follow basic health and cleanliness standards during a global pandemic."
• "This place is disgusting, there was not a single clean table to sit and eat."
• "One of the employees was coughing and 3 team members were not wearing masks."
• "Workers preparing food are not wearing masks."
• "The place was a mess."

Order Accuracy

Pros:

• "I've rarely ever had a problem and if they got my order wrong, I usually just let them know and they throw in a free drink."
• "My large order was ready in less than 4 minutes."
• "They are willing to replace beef with beans, replace the sour cream with guacamole and hold the cheese."