"I come here every day. There's a guy working here named Jeremiah who has an extremely professional energy. Obviously working hard, sincerely thanks you."
"The employees at this Wendy's are always very polite and nice."
"Great Wendy's, Scott in particular is the best. The food's good and it's fast."
"The manager, Sekye, is a young man with a great future ahead of him. Everything about our visit spoke of a young man who definitely knew what he is doing. Courteous, engaging and a solid team leader."
"The lady who waited was super nice."
"Just wanted to give a shout out to the manager there, Ryan. He exemplified outstanding customer service today."
"Love this Wendy's amazing customer service, The Manager Sharon was very helpful, she look very happy taking my order, and said thanks you, she was very polite, my sandwich and fries was fresh."
Cons:
"Who ever is working the window this morning at drive thru needs to be fired or retrained. He's rude aggressive and defensive."
"Waited over 5 minutes for the staff to complete their conversation."
"Male manager at this location (Paoli Pa) got terrible attitude and highly aggressive like he’s ready to attack at anytime!"
"Very slow.. Unpleasant drive thru worker."
"The manager at this location who takes the order is a miserable person."
"The cashier actually seemed annoyed that I asked for the machine to be taken care of."
"The man taking the orders at the drive through was so rude! It was like I was putting him out by ordering my food."
Food Quality
Pros:
"Fast and the speaker works well."
"The single was fresh, juicy and amazing, just like years ago."
"The burger developed a nice crust on both sides that enhanced its flavor without tasting burnt, and the ingredients felt fresh."
"The food was hot and fresh as Wendy's standards never let me down at this location."
"The chili was hot and warmed up my soul."
"They have a really good newer chicken sandwich - Wendy’s new hot honey chicken sandwich."
"Enjoyed another great lunch at Wendy's glad the drive-thru has been open and functioning during covid-19 also glad to see the restaurant is finally open with appropriately distance eating love those chicken asiago club sandwiches keeps me coming back for more."
Cons:
"The fries are almost always old and cold, or if you do order them fresh they just re fry the ones they have, and they’re burnt."
"Most fries were burnt to a crisp."
"Chicken sandwich is like leather. Probably made hours and hours ago."
"Received the most wilted salad ever from here today. They tried to cover it up with a bunch of parmesan cheese like I wouldn't notice how brown and wilted the lettuce leaves were."
"Food was warm, fries were warm as if they were reheated in old oil."
"The food was disappointing the nuggets were hard."
"When I got my food it was cold and tasted as if it had been sitting all day."
Order Accuracy
Pros:
"I forgot to ask for saltine crackers, but they included them anyway."
"The Manager's and crews are amazing, the service quicker than I thought."
"This Wendy’s has been my go-to spot for years, consistently delivering great meals every time."
"Very pleasant service & they got my order right !!"
Cons:
"Drove all the way home with my 2 kids meals... just fries in both bags. No burgers."
"We’ve ordered a dozen times and they’ve _never_ gotten the order correct."
"Worst Wendy’s I have ever been to. I go there once or twice a week. 5 out of the past 6 times I’ve been there the order has been completely wrong!! The staff is incompetent along with management."
"At drive thru, asked for cheeseburger with just condiments, gave me everything on it, sour cream n chive potato with no sour cream or fork...horrible, lazy service."
"My order was incomplete and I had to ask them for 3 items that they forgot."