Pete's Pizza Reviews Summary

Customer Service

Pros:

• "Everytime I arrive to Pete's I am greeted and treated very well."
• "Kiana (Quianna) is AWESOME!! Her customer service skills are on point."
• "If they mess up on an order they are quick to rectify the mistake with no questions asked."
• "The staff we super friendly and accommodating."
• "The person on the phone been hella nice lately!"
• "They were very polite also."
• "Candace and the rest of the team including the delivery drivers went above and Beyond to make sure she was ok."

Cons:

• "Management just does not care horrible customer service."
• "The staff made it seem like it was a problem for each of these issues I bought to their attention and was very unhelpful."
• "The young people answering the phones are rude and the so called manager is no better."
• "Horrible just horrible they lie and say that they are the manager when they not."
• "I am appalled at the lack of customer service and management."
• "Very unprofessional & ratchet. They tell you delivery is going to take 30-45 & your food won’t come until 2 hours later & it’s cold."
• "The counter (hostess) is extremely rude and unprofessional."

Delivery

Pros:

• "I'll give them points for delivering the sandwich hot in spite of the time it took."
• "I called the driver and believe it or not she went back to the restaurant to get my juice and brought it all the way back and dropped it off no questions asked...what amazed me was she brought it back within 15 minutes."
• "Fast delivery too."

Cons:

• "They said 30 mins for delivery, it took an hour and 45 mins."
• "Waited more than 2 hours so I went to the store the supervisor she was very rude and said the driver left and I would not be getting my money back."
• "Would give 0 stars. Ive ordered here multiple times and they NEVER bring the soda that you order. NEVER!"
• "I will NEVER order from this place again every time I order for delivery I never get all my food and end up going to pick it up myself after I paid a delivery fee and the food is cold."
• "Ordered at 10:30 they came at 12am my food was thrown together didn't have half of what it was supposed to then the wing where hard felt like they left if in the fryer forever delivery person was hella rude"
• "Deliveries always run 30-45 minutes later then projected. Items always missing from your order."
• "Food takes a hours to be delivered, when it comes it’s all over the place."

Food Quality

Pros:

• "The wings are good. The cheeseburgers good and big!"
• "Never had a bad meal from here."
• "The pizza & Cheese steak was amazing!"
• "Pete's Pizza is the best.. my favorite is there a Chicken Cheesesteak the best Chicken Cheesesteak in town... sandwiches is made with Real Chicken Breast."
• "The Stromboli’s are phenomenal, the pizza is amazing, the cheese steaks smh are beyond delicious!"
• "Had a cheese steak hoagie with the works. It was so darn delicious had to go get another one after work."
• "Pete's has the best breakfast ive tasted in a while."

Cons:

• "The only thing good about Pete's is their breakfast. Staff and drivers are unprofessional as well."
• "The food isn't bad but the service is absolutely horrible!!"
• "Large cheese steaks are lacking meat...so just order a small and save the few extra dollars."
• "The sauce was horrible, and tasted like they added sugar to an already bland buffalo sauce."
• "I've only had their pizza and they need to step their game up. It is greasy as hell and I can't even remember if it had the flavor of a pizza with a sloppy thin crust."
• "Pizza tastes VERY CHEAP."
• "The food was NO good today."