Wendy's Reviews Summary

Service Quality

Pros:

• "Both the order-taker and the server spoke in friendly, pleasant tones."
• "The guy that was taking orders when I visited was very friendly and provided good customer service."
• "The staff in the drive-thru apologized for the wait without me complaining."
• "The cashier was extremely helpful and and he was attentive."
• "The two people at the register one of the names I do remember was Wilmary were awesome great people skills, friendly."
• "The employees are kind and professional."
• "Manager on duty was doing an excellent job using positive pressure to motivate her employees, not just yelling like a poor manager would."

Cons:

• "Worse service I've ever experienced at Wendy's."
• "We just waited in the drive through line for 20 minutes to finally get to the window and be handed the wrong order."
• "This place is absolutely pathetic."
• "I will never get a burger at this location again."
• "I will not return to that Wendy's location."
• "Never going there again. I'll spend my money somewhere where the employees care."
• "Management here needs to get it together."

Food Quality

Pros:

• "The food is fresh & yummy and the sodas are never watered down."
• "Despite this the food is usually hot, and well made comparing it to other fast food locations."
• "But, the food did taste good and was made well, so they had that going for them."
• "Sitting down, we got into the fresh looking and tasting Caesar salads."
• "Yes our food was great and actually hot!"
• "The food was great but the employees weren’t need more people like miss 'kiara' the cashier so your business can be in the right direction she was the only one who was very helpful when no one else wasn’t."
• "The place was nice, clean, and on point."

Cons:

• "The restaurant was sort of dirty."
• "Oh and they had flies all over were they make the food."
• "Water everywhere on the floor with only 1 warning cone."
• "The Dave's double burger was the worst burger ever."
• "Ordered food from the drive thru and when I received the food it was cold."
• "Horrible..the food was cold and the sandwich I ordered took over 40 minutes."
• "The cheeseburger my family member ate was RAW in the middle."

Cleanliness & Maintenance

Pros:

• "The cleanest place there was the bathroom."
• "The place was clean - serving area, tables, floor."
• "I used to work at this specific Wendy's when I was younger. Everything is fresh and cleaned thoroughly."

Cons:

• "Wouldn't come here again!"
• "This is honestly the worst Wendy's I've ever gone to."
• "There was a huge bag of trash just sitting on the floor for the whole half hour we were there."
• "This place is the most disgusting dirty place you ever wanna eat at."
• "The floor is so sticky it looks like they dont mop at all. It smells like wet dog in there."
• "Always dirty, half the time not even enough employees to open the door."
• "The floor at the soda machine was very sticky, our table was dirty, the ketchup packet were also sticky."