"Great service, and extremely quickly served. Very friendly, kind and professional staff."
"It was the best time waiting for McDonald's, especially their music tunes 🎵."
"The staff is always really nice and quick to solve the issue so they get a full five stars."
"Very helpful, I got a nice vibe from the people that were working tonight."
"Credit where credit is due, one of the better McDonald's I've been to food and service wise; the food was nice, hot and fresh, and the service was quick."
"Service was nice enough around breakfast time."
"The service was very good and quick and my French fries were nice and hot."
Cons:
"This employee needs to be re trained on how to talk to people and not have a nasty attitude."
"I ask another worker who was extremely rude, and ignored me the whole time."
"Good luck getting service. I tried to order at the counter instead of the kiosk, and stood there as 3 people directly on the other side of the counter ignored me for ages."
"The service was slow, there were 4 people ahead of me and only 1 cashier."
"Service slow and grumpy, didn’t have coke and Fanta!"
"Absolutely terrible customer service. Their self- ordering kiosks don't work."
"VERY BAD SERVICE."
Cleanliness
Pros:
"McDonald's is kept clean, on time with food."
"Clean, friendly staff, and fresh food prepared to order."
"Management does a good job making sure everything is clean and ready for business."
"Wow! Finally this location, an old time favorite feels like MacDonald's again, very clean."
"Probably the cleanest McDonald in the city."
"Cleanest McDonald’s I’ve been to in awhile."
"The food was really fresh and they gave me all the condiments I asked for."
Cons:
"It's dark. It's dirty. Carry your own napkins cuz they only give you 1 or 2."
"Some of the seats are worn out and need replacing."
"The single bathroom was unsanitary and had no working lock! Ugh..."
"Bathroom was out of order and every table that I went to was dirty."
"The worst experience ever the cleaning people are trying to serve you coffee with their hands after they mop the floor."
"The floor is really dirty."
"This restaurant was very dirty, food on the floor, on the seats and anywhere!"
Facilities
Pros:
"Very convenient location where you have NYU School, NYU Bookstore, subways and buses."
"This is a 24/7 location, which is great."
"Extra seating upstairs too."
"The staff was accommodating and friendly allowing us to use the bathroom."
Cons:
"They close all restrooms and half the seating."
"The toilet wasn't working."
"other customers were waiting for the one restroom where someone had locked themselves in."
"Bathroom was closed before 8pm."
"Last night, I went to buy food around 11:00 pm while I was waiting for my food, I wanted to use the bathroom but it was closed."
"No hand sanitizers in this place."
"the chairs are all broken not a good place to be."
Food Quality
Pros:
"One of the best McDonald's in the West Side Uptown, they're actually fast, food is always well coked and good care of customers."
"They also gave 3 chocolate cookies for free, probably trying to get rid of it, but hey, free cookie is free cookie!"
"Food was good."
"the food was nice, hot and fresh."
"Absolutely functional! You can order fast and sure, when I went I was sure that It would take lot of time but that didn’t happen, the food was cooked in just a few minutes, and it was delicious!"
"The food is predictably reliable, as it is part of the McDonald's NY franchise."