Nails Spa & Beyond Old Bridge Reviews Summary

Category: Nail salon

Address: 3819 US-9, Old Bridge, NJ 08857, USA

Phone: +17327235911

Rating: 4.3
based on 146 reviews.

Customer Service

Pros:

  • "From the time we walk through the door it was great customer service and they took us right away."
  • "I’ve been here several times already, and they’ve always worked with me."
  • "I’ve never had any issues with the receptionist they are always nice."
  • "As soon as I walked in, I was greeted by a very friendly receptionist."
  • "The receptionists are always respectful and accommodating."
  • "The staff was so nice and accommodating."
  • "The receptionist was very nice and helpful."

Cons:

  • "Your booked appointments may cancel at the last minute."
  • "The person who takes the appointments was really rude too."
  • "The staff is rude and the environment is hostile."
  • "The girls at the desk on Sunday could not have been more annoyed at their customers."
  • "Front desk extremely rude, disrespectful and unapproachable."
  • "The girl at the front desk, she couldn’t more rudely and jerk!"
  • "Front desk girl is terrible!!! She is very rude, she always with attitude."

Cleanliness & Ambiance

Pros:

  • "The salon is clean, the workers are all so sweet and attentive."
  • "Everything was wonderful! Very aesthetic and clean venue."
  • "The salon is STUNNING. I’ve never been to such a clean and beautiful nail salon before."
  • "The salon is spotless and everyone is so friendly and welcoming."
  • "Beautiful place, very clean and the staff is very friendly."
  • "The place is very clean and modern."
  • "The salon always looks flawless."

Cons:

  • "Entering the building I found it odd that there was a padlock on the door, the room itself seemed nicely decorated - however the smell that hits you is reminiscent of a baby’s used diaper."
  • "How about loud obnoxious rap music, dirty bathrooms, and the nail techs speaking and laughing loudly when you're getting your nails done."
  • "very clean, nice ambience."

Quality of Service

Pros:

  • "She was very patient and careful."
  • "I got my nails done today the girl did an amazing job and did my cuticles without me even asking!!!"
  • "I am very pleased with my experience here and look forward to the next time I get my nails done."
  • "Jenni did such an incredible job on my gel manicure and pedicure."
  • "Everyone is always so friendly, Danielle at reception is a doll, every nail tech I’ve had (4-5 of them) has been super friendly, professional and really added the extra 'comfort' factor to the atmosphere."
  • "I stalked this place until it opened and Trey did not disappoint."
  • "I will most definitely be back!"

Cons:

  • "Overpriced and bad quality."
  • "This place is horrible."
  • "I did have to tell her to fix the design a lot because it was getting sloppy and she did rush a bit towards the end."
  • "After being MANHANDLED, DEGRADED & VERBALLY ABUSED I had to request for another nail tech to soak off my nails."
  • "The nails that i ended up with had a lot of flaws in them."
  • "The shape is round and crooked when i expressed wanting square nails."
  • "The lady who did my nails was really rude as soon as I walked in."

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