Del Ponte's Bakery Reviews Summary

Quality of Baked Goods

Pros:

• "Rainbow cookies are so moist, best Lobster tail with cannoli cream and the cheesecake is out of this world!"
• "The sprinkle cookies and Italian cookies were great."
• "The cookies are fresh and tasty, the cannolis are some of the best I have ever had, and the biscotti is fantastic."
• "The pecan sticky bun is to die for!"
• "Peanut butter bar my son got was actually really good. And the lobster tail was very flaky."
• "Had Del Ponte's make my wedding cake and it was DELICIOUS and BEAUTIFUL!!!"
• "The best I’ve every had from old fashion jelly donuts, chocolate eclairs, cheese cake all different ways you can think of."

Cons:

• "The problem with having this much food though is not everything is freshly made every day and it was very obvious with some of the items we got."
• "The Chinese cookies were lacking flavor and tasted stale, the mini pastry were all mushy and must've been in fridge for at least 4 days."
• "$4.00 for one single muffin that is stale and clearly made days ago is unacceptable."
• "The strawberry filling tasted very chemically."
• "The muffins were stale, and the lemon meringue pie wasn’t fresh either."
• "The cookies had obviously been frozen then put out."
• "Cake for $35 not even that good. Had 3 pieces and through away the rest."

Customer Service

Pros:

• "The people that work there always are happy and smiling make you feel welcomed to come there."
• "Employees are friendly, fast & courteous. Bakery is clean."
• "The girls behind the counter are extremely nice and helpful!"
• "Kathleen helped me pick out the best they had. She was so “sweet” and helpful!"
• "The staff is friendly and patient."
• "Excellent service. Julie was such a delight. Friendly, helpful. Truly an asset to this bakery."
• "The staff were very nice and attentive."

Cons:

• "We ordered a cake for my birthday... it looks nothing like the picture, is missing several ingredients, and the bottom layer was lop-sided and falling off."
• "Every time I have been in the store ordering, whether busy or no one around the staff rushes you ...what else, what else."
• "What happened was the Girl behind the counter was rude and nasty!"
• "The woman who I spoke with was very rude."
• "The customer experience is awful, for having such a huge selection the staff treats you with disdain when you ask a question."
• "Went in to buy almond paste cookies..did not know what they looked like..was buying for a friend who told me they were sugar cookies..what a disappointment..if you dont have them dont sell me something different..never again."
• "I called to see if they had a certain pastries and the morning girl was so rude to me!"

Value for Money

Pros:

• "Items are well priced."
• "I got 3 boxes, 2 bags worth of amazing food for $35 dollars it is good and affordable."
• "The cost of everything is very reasonable. they are fully stocked and have everything."
• "A large choice of tasteful cakes and biscuits at very reasonable prices."
• "Their cakes are a little pricey, but everything else is reasonable, being that it's handmade."
• "We got two mini pies, 1lb of cookies and a loaf of bread for $25 (so affordable!), and the staff were very nice and attentive."
• "You're the best ever and the lovely staff helped us carry everything to our car...thank you for being so nice!"

Cons:

• "Over priced, Their price keep going up and up, I will never go there again and now they have hidden charge for using your credit card."
• "Cookes are good but overpriced. Fee 3% for paying with credit card has to be paid by bakery and not client."
• "I got half a pound of cookies and one hamantaschen cookie for $20.49!! :("
• "4 bucks a cookie? And 3 for a mini pastry.... kinda steep but I was hoping they would be as advertised best of Brooklyn in Bradley Beach."
• "However, they will charge you a 3% credit card fee. Bring cash if you want to avoid fee. There are no signs stating they charge the fee."
• "The $40 price tag was completely not worth it."
• "Overall I like it here.. but for $5 please fill the cannoli fully…it’s been several occasions now where I purchase a $5 hollow cannoli."

Atmosphere and Location

Pros:

• "This place is a true classic on the Jersey shore."
• "Not disappointed by the old 'world Italian feel walking inside."
• "This place is like walking into Heaven."
• "They’re in a beautiful location also right by the beach have a delicious treat and then head over for a nice walk on Bradley’s boardwalk, highly recommended truly awesome stuff at this place."
• "Stopping in Bradley Beach without stopping in Del Ponte’s is like going to Disney World without going on any rides."
• "It truly is a phenomenal homemade Italian bakery in the heart of Bradley Beach."
• "Without a doubt one of the Best Bakeries in Monmouth County."

Cons:

• "Parkg leaves a lot to be desired in the area."
• "They should update the information on google as it says the bakery is open every day. On the door it says closed on Monday."
• "The store is small and there are no rules on the quantity of people in the store. The quantity of customers felt very unsafe in the bakery considering the prevalence of Covid/Omicron."
• "First, is the lack of staff and help on the weekends in summer time. There was a line out the door and only 2 girls working.."
• "Atmosphere -St. Anthony is up in a statue looking out over the counter at the bakery patrons. Madonna! What more atmosphere you need, huh?"
• "Sometimes run out of elephant ears!?"
• "Open on Thanksgiving and major holidays."