99 Ranch Market Reviews Summary

Product Variety and Selection

Pros:

• "It’s an huge Asian fusion market. You’ll see Thai, Viet, Filipino, Chinese, and Korean products."
• "They have many selections of Asian products here. Their Asian vegetables selections are amazing."
• "Great Asian supermarket that offers more Chinese/Taiwanese products than other Asian supermarkets in the area."
• "This Chinese supermarket has large selections of Chinese, Taiwanese especially, and other Oriental food, vegetables, fruits, liquor and beers."
• "They have a lot of Taiwanese and Chinese food! It's so good!"
• "A supermarket with a myriad of exotic products from Japan, China, Korea, Vietnam, Malaysia, the Philippines, etc."
• "They carry tons of products from Japan, Taiwan, Philippines, Thailand and other Asian countries."

Cons:

• "When they 1st open, there was more variety of products. You can clearly see the shelves of some isles are sparsely stocked."
• "The produce and seafood section do not compare well with Hmart."
• "For some types of items though, there's little variety. For instance I couldn't find much in the way of cold bottled drinks."
• "The import snacks and beverage selection is limited."
• "No signs or indication what the product is and/or what's inside."
• "Shelves half empty though so that speaks to the supply chain issues overall."
• "Their food tasted bad. The staff brought a little grey fried bread into a Jian Bing, and it tasted so wrong (very soft and old)."

Customer Service

Pros:

• "Staffs are friendly and polite."
• "Service was great, fair prices on things regular supermarkets inflate."
• "The staff is really helpful and they have a parking lot, making it easy to load your groceries."
• "I got helped by the store manager Mia about the issues arose with my purchase. She resolved it easily."
• "The employees at checkout and the boba shop were in contrast very nice and efficient."
• "Everyone seems nice and even the customers I've encountered are friendly."
• "Staff/management are ALWAYS extremely nice and informational!"

Cons:

• "One customer asked me the location of one product, the manager walked to the customer said loudly don't ask her, she don't know anything."
• "The staff has the worst attitude towards the customers."
• "No one seems to know where anything is or available and they always give you the impression if it’s not there it’s not there."
• "The seafood department needs to be more attentive to there customers and stop walking by like no one is standing there waiting to be helped."
• "Establishment does NOT update their inventory... their customer service sucks big time."
• "The market where they sell the soup, has twice been very insulting."
• "Terrible service! I just simply went to go buy fruit with my mom and there were employees following us around the store and being unpleasant."

Cleanliness and Maintenance

Pros:

• "It’s a very spacious, clean and comfortable place to shop."
• "This is a clean and modern Asian market that also carries all the basic North-American standards."
• "We were impressed with the size and cleanliness of the store compared to what we had back in California."
• "The store is very clean. The parking lot is big."
• "Very clean and very awesome place."
• "This 99 Ranch location is spotlessly clean."
• "Store is bright and clean."

Cons:

• "Store has been open for a couple days and it’s already a mess. Floors are dirty, food to go area is messy."
• "Went inside this past Sunday 6/12 at 7pm, saw a large rat run across the floor and entire place stunk like rat urine."
• "The moment I stepped in the store on Wednesday 5/11/22 around 4pm I could already smell the odor like it seem like there's dead mice/rat something is wrong especially the aisle where the chips are I swear it is not the fish."
• "The food court is not clean, a lot of flies in the cabinet in the bread department."
• "A lot of flies are in the produce area. Need some improvement on that."
• "As soon i got inside the store smell awful when i went to fish section the lady told me don’t look on the floor but i got curious thou i look the floor there’s dead mice really disgusted."
• "Fish smell everywhere even before you enter the place..which means that its not fresh."

Pricing and Value

Pros:

• "Their prices on the imported items are very good."
• "They give out 1$ coupon for every 10$ purchase. That's basically a 10 percent off."
• "Great prices, very clean & nice staff."
• "Prices are reasonable and sometimes cheaper than your average supermarket."
• "Must visit to enjoy the reasonable prices and variety ready-made food."
• "Prices are reasonable and they have a membership program which gives back 1%."
• "Their prices fit the products they're selling in every department."

Cons:

• "The prices are not competitive, the little eateries included here are also not competitive."
• "Parking can be slightly a pain since the popularity is picking up."
• "Super long lines, wrapped from the center front all the way back to the meat department and to the dimsum counter by the food court."
• "Prices also higher than precovid."
• "The prices appear somewhat reasonable. Not super budget friendly, but not highly expensive as well."
• "A little more expensive than me till when it comes to things like tonkatsu sauce or ramen."
• "Some items are good value but some items are not."

Facilities and Services

Pros:

• "They also fry fish for you for free if you buy fish there."
• "You not only can specify how you want your fish cut/cleaned, you can also have your seafood fried/crispy fried/boiled for free."
• "They have a live seafood station, where you can also get your fish filleted. and at no cost you can get it fried."
• "They also provide free frying of any fishes and steaming of live lobsters and crabs purchased there, which is awesome."
• "They also have a food court with good variety of dishes from Beef Noodle Soup to Bubble Teas."
• "This store has it all. Hot foods section with several vendors and a lot of variety plus an area to sit down and enjoy it."
• "Large clean Asian grocery store with authentic Chinese restaurants."

Cons:

• "No one serves coffee in this place. Gotta wait for Paris Baguette to open next door."
• "Parking lot is quite dark. For security reasons, your landlord needs to improve this otherwise it's a safety issue that they would be responsible for."
• "The parking situation is a nightmare."
• "All but one of the food places is closed."
• "It is strange the butcher counter closes so early at 7pm and it doesn’t even stay open until then."
• "Well, the guy behind the counter decided to close up early... he pretended he couldn’t hear us, shrugged and waved that he’s busy, kept spraying water at stuff, and closed the window on us."
• "BBQ section of the food court needs to be improved. Roast pork, duck, and other stuff are poorly done."