Hong Kong Supermarket Reviews Summary

Selection and Variety

Pros:

• "One of the largest super markets in the area with cheap groceries and wide selection of Asian specialty foods and produce."
• "Best place for one stop shopping in Chinatown."
• "You can find something for any type of meal you want to create here, Asian style!"
• "Countless authentic Chinese snacks, flavor enhancers, noodles, seafoods, fresh vegetables & fruits, frozen dumplings & buns etc."
• "Everything you need for your Asian cooking needs is right here."
• "It has all the Chinese ingredients you want to buy."
• "A great selection of mostly Asian products, but others as well."

Cons:

• "HK Supermarket has a very different, and IMO inferior, selection of Asian snacks."
• "Kind of disorganized - I bought a few seasonings last time and could not find them again when I visited the store a month later."
• "their vegetables are hit or miss freshness and I've now bought Horizon milk two times that was spoiled."
• "Boxes are laid out everywhere in the aisles."
• "Many of the items they sell are without expiration dates."
• "A lot of their dry packaged goods are expired, so be sure to check the expiration date if you are concerned about that."
• "Though you cant find Indonesian packed spices."

Price and Affordability

Pros:

• "Not the cleanest place, but definitely among the best places to get whatever you need for Asian cooking at a really good price."
• "Oh, and you won't break the bank either."
• "Their price is also very friendly!"
• "Much cheaper than h Mart."
• "Prices are great!"
• "Great prices on everything."
• "Huge variety of fresh vegetables at a reasonable price."

Cons:

• "Meat and veggie is not fresh, very pricy for what it offers."
• "It looked like good prices, however when I went to the cashier today, she charged 12.88 for an item advertised 10.99."
• "It doesn't necessarily always have the cheapest prices considering the neighborhood."
• "That Supermarket is Expensive these Days they are Ripping Me off every Time When I Buy Stuff."
• "It is a solid Chinese grocery store. You’d be paying more for the same item than at other grocery stores."
• "Nothing too expensive but not exactly cheap either."
• "Some Japanese or Korean foods they don't have but it is named HK supermart."

Customer Service

Pros:

• "Don't be intimidated by the shouting from the cashiers, they're hyper efficient and more helpful than you might expect."
• "The employees don't all speak English, but typically they are are helpful."
• "They also have helpful bilingual staff."
• "Be patient with the Asian staff here as most of them hardly speak English but will go far and beyond to help you get what you want."
• "The people in the market are very helpful from butcher, vegetables, to stock personnel."
• "Found it here at reasonable price and with great customer service."
• "The staff knew just enough English to help me shop."

Cons:

• "Customer Service needs improvement."
• "Stock workers are rude and have completely dismissed customer service."
• "Pretty bad customer service, nobody came to ask me if I needed help with the masks although I stood there for 5 mins."
• "Terrible cashier. My husband bought the wrong candies and I tried to exchange it and the cashier resisted and made it an issue."
• "You better know what you want, there is no one to assist you."
• "Though its a bit tough asking around the staff for things since most of them dont speak in English."
• "The men in the front are older and very rude."

Cleanliness and Organization

Pros:

• "The place is very clean and organized, so there are plenty of options to choose from."
• "Line was quick, cleanliness was good, workers most wore masks and gloves."
• "It's a massive 2 floor warehouse that's actually quite orderly and spacious."

Cons:

• "Not the cleanest place, but definitely among the best places to get whatever you need for Asian cooking at a really good price."
• "HK market used to be much cleaner and well organized, but over the years management has gone down quite a bit."
• "very crowded, hard to navigate."
• "Cleanliness of this supermarket has gone down significantly over the years."
• "Very questionable sanitation."
• "This area is always wet, plus the vegetable felt on the floor... it is not clean."
• "The fridges aisle is pretty smelly.. like some animal died there."