"This place is easily seen from the street. Its clean, with an elevator-lift."
"This location has an elevator in it."
"Accessibility not a problem."
"The store is quite big and disability-accessible!!"
"They have wheelchair accessible entrance and exit."
"To dine in you must climb a set of stairs (elevator available too) to the 2nd floor."
"It is also accessible via public transportation right near Grand Central Terminal."
Cons:
"The system you have in place is very unorganized especially the waiting area, it’s a horror scene."
"This particular restaurant does not have enough tables and chairs for its patrons."
Service
Pros:
"The customer service at this location is magnificent."
"They'll be smiley, happy, and courteous."
"The staff was super friendly and service was prompt."
"I really liked how attentive the staff are with their orders."
"With all the people in this location, the staff handles it like clockwork and they were very very kind."
"It was my first time at this location and Ajani was helpful, personable and knowledgeable."
"The staff is always friendly and helpful."
Cons:
"I waited and waited for almost 30 minutes, never receiving my order despite already paying for the food on the app."
"Your management was rude to me and refused to provide me with the correct sandwich without paying for an additional one."
"One of the staff members stole my change of $20."
"The employees can sometimes get overloaded with orders because they forgot to give my order after 15 minutes of waiting."
"The food was fine, but the staff were uncomfortably rude."
"I order from uber eats and it took 1 1/2 to get my food the driver was waiting at the restaurant for about 20 mins and it took the restaurant 45 to prepare the food."
"My order was handed to me in a rush. My milkshake was missing from my order."
Cleanliness
Pros:
"This place is super clean."
"The establishment was clean and very well maintained."
"She kept the place looking clean the young lady made me feel like I was home."
"Everything you want from Chick-fil-A... Oh, and the bathrooms were clean too."
"The place was also clean and well maintained."
"It's so clean in there always the young lady that clean does a great job."
"Was clean, had a decent size dining area upstairs. Also handicap accessible (there is an elevator)."