Taco Bell Cantina Reviews Summary

Category: Fast food restaurant New York

Address: 500 8th Ave, New York, NY 10018, USA

Phone: +19292323040

Rating: 4.0
based on 185 reviews.

Food Quality

Pros:

  • "The food is great and at a good price."
  • "Food was great, nice atmosphere with music."
  • "The tacos were perfectly made and taste great with very fresh lettuce and lots of cheese."
  • "the food is good and the prices are inexpensive."
  • "Food tastes good every time i go."
  • "Ingredients taste nice and fresh, and it all is well made."
  • "Food is served hot and delicious- cooked to order!"

Cons:

  • "The food was cold and the meat was gone off. It tasted like fart!!"
  • "We ordered three meals and in the meal we got an orange juice it was lukewarm."
  • "Food isn’t worth my money at all most times when i go here."
  • "Food wasn't not worth it. Avoid this taco bell!!!!"
  • "All of my food was cold and some of it wasn't even cooked."
  • "The Tacos were tasty however, they were room temperature."
  • "Also drinks (liquor) I got the margarita freeze, HORRIBLE taste like cough medicine."

Service

Pros:

  • "They usually keep the restaurant pretty clean."
  • "The tables were relatively clean, so was the restroom."
  • "Service was great, employees were excellent!"
  • "Pleasant experience each time!"
  • "We were served by a gentleman named Juan, who not only saw us waiting, but cleaned the counter for us before taking our order."
  • "I met a very nice lady at the cashier."
  • "Service is fast and polite and even when really busy they take the time to make sure to take and make our order right!"

Cons:

  • "But i had to wait a bit for the fries."
  • "Paid for my order and waited 10 minutes and nothing to find out my order did go thru."
  • "Terrible service here almost every time I come here."
  • "Absolutely ridiculous. Very disappointed in the terrible service today."
  • "And when you say something, they act like it your fault they messed up the order."
  • "Had me wait over 40 mins for my order."
  • "Currently here and there's a crowd of at least 15 people who have been waiting 20 mins for their food."

Ambiance and Facilities

Pros:

  • "Unlike other Taco Bell’s, this one serves alcohol."
  • "Some of the tables have outlets and USB ports to charge your portable devices, which is a plus for me!!"
  • "From where I sit, at this perfect little corner bench of the Taco Bell Cantina, I can see light in the darkness."
  • "They're open till 3 a.m. which helps too."
  • "They also serve beer/wine since it’s a cantina and have outlets at most of the seating which is a huge plus."
  • "What's really cool is that mostly every sitting area has a charging station accessible to you."
  • "This Taco Bell is extremely welcoming in the sense of the seating, decor, really dope Graffiti style painting on the walls."

Cons:

  • "Plus the atmosphere is dark and gloomy and Eww too many vagrants and homeless occupying the seats."
  • "I wouldn't go back for a return visit at this point, when I went the time that I did (early evening) dining area wasn't that great."
  • "The location was disguesting, there was food on the floor and scattered about the floor."
  • "Store is filthy as well."
  • "The place is not that big, but people eat fast, so we found place to sit. The toilets were clean."
  • "The location is sketchy due to a methadone clinic being in the area."
  • "This is probably one of the nicest tacos bells I have ever been in... my only problem with the place honestly was the fact the outlets that are on the tables are unusable due to just being so clogged with gunk and stuff."

Ordering and Technology

Pros:

  • "I can get in & out of this location in 5 minutes or less thanks to their easy to use self serve touch screen kiosk."
  • "It’s really technologically advanced, you don’t get to do your own refills but you get to make your order specific on the kiosk which is cool."
  • "I like the new ordering kiosk it's implemented."
  • "Self order stations and wide open seating with high ceilings."
  • "The abundance of self service kiosks with people to take your order made ordering a breeze even with it being busy."
  • "Within 5 minutes of placing my order at a kiosk, I was greeted, given my COMPLETE order, double checked for accuracy in front of me, and wished a great day."
  • "Ordered a crunch wrap and got to customize it to a high degree that's a plus."

Cons:

  • "they were all over the place and forgot to pack my drink."
  • "I ordered a burrito and a taco and waited over 20 minutes for it, and ultimately had to get a refund because my name was never called."
  • "They don't have all the options."
  • "They also don’t have Baja Blast Zero, which is a huge bummer."
  • "They did not have the drinks we ordered at the kiosk."
  • "I have had mix results with this place. Some times they get the order right, other times NO."
  • "I placed my order on grub hub and even tho everything i ordered was on my receipt i still got the wrong stuff."

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