Chick-fil-A Reviews Summary

Category: Fast food restaurant New York

Address: 918 8th Ave, New York, NY 10019, USA

Phone: +12122452325

Rating: 4.3
based on 133 reviews.

Customer Service

Pros:

  • "Outstanding customer service - the manager, Timothy C - gave me a heads up our order was slightly delayed and he personally bought the order to us when ready."
  • "Excellent customer service and delicious mac and cheese as usual."
  • "The food was served quickly - by very friendly staff - and was very tasty."
  • "I was amazed at how great the service was and it was peaceful in the restaurant nobody was even arguing in chick FIL-a."
  • "We were greeted with a positive smile."
  • "Everyone was very polite and efficient."
  • "The staff here was exceptionally friendly and welcoming, brightening my day despite a tough one and gloomy weather."

Cons:

  • "Manger Karla this morning had the most disgusting attitude towards us customers, really rude and mean early in the morning."
  • "The team was busy with orders. When asked who was next there was confusion."
  • "I usually have pretty good tolerance on salty food but this absolutely I can’t eat them even chew them so decided to report to the manager but they don’t even care."
  • "The staff are very unpleasant and will hardly say anything to you when you talk to them."
  • "Honestly I won’t go back and if you carry any sort of bag I couldn’t recommend you go either unless you want to be berated and spoken to rudely by staff."
  • "Worst customer service I’ve gotten the entire time I’ve been in Manhattan."
  • "The service was rushed and a little confused."

Food Quality

Pros:

  • "The food was absolutely fresh and delicious."
  • "Still had fresh food within minutes."
  • "The spicy chicken burger was the best I have ever had. Sauces, fries and the milkshake was crazy good too!"
  • "Great place to go get a nice chicken sandwich, probably the best and waffle fries are amazing."
  • "The food tastes great, the place is elegant and costumer service is awesome."
  • "The food was definitely fast food but quite tasty."
  • "Yes, Chick Fil-A is pricey buts its incredibly fresh and tastes great."

Cons:

  • "The wife and I ordered a chicken sandwich and had to stop eating it a quarter of the way in."
  • "Once I got to the hotel I was staying at the food was disgustingly oily and cold and no place to heat it up."
  • "Actually, maybe I went there too early. The bread ended up soggy, the lecture and tomato was not fresh at all."
  • "The buns on the spicy chicken sandwich I ordered weren’t fresh and soft nor grilled, as they usually are at other Chick Fil A’s I’ve frequented."
  • "The chicken wasn’t dipped in the batter properly nor fully cooked or crispy on the outside and the fries were cold."
  • "My burger was very disappointing - the bun didn’t seem very fresh and the burger was cold."
  • "The chicken in the sandwich isn’t crispy and it is a bit oily."

Cleanliness & Ambiance

Pros:

  • "New big space, clean, well lit and inviting."
  • "Convenient location in Midtown West. Clean, and decent size restaurant."
  • "What sets this branch apart is its inviting design."
  • "The cleanliness was impeccable, but that's par for the course with this brand – they operate at a high standard."
  • "Spotless restaurant, can't believe this is a fast food chain."
  • "The bathrooms are very clean and that's usually a good sign of things in the kitchen."
  • "The place was so clean and nice that we decided to stay to dine in!"

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