"Outstanding customer service - the manager, Timothy C - gave me a heads up our order was slightly delayed and he personally bought the order to us when ready."
"Excellent customer service and delicious mac and cheese as usual."
"The food was served quickly - by very friendly staff - and was very tasty."
"I was amazed at how great the service was and it was peaceful in the restaurant nobody was even arguing in chick FIL-a."
"We were greeted with a positive smile."
"Everyone was very polite and efficient."
"The staff here was exceptionally friendly and welcoming, brightening my day despite a tough one and gloomy weather."
Cons:
"Manger Karla this morning had the most disgusting attitude towards us customers, really rude and mean early in the morning."
"The team was busy with orders. When asked who was next there was confusion."
"I usually have pretty good tolerance on salty food but this absolutely I can’t eat them even chew them so decided to report to the manager but they don’t even care."
"The staff are very unpleasant and will hardly say anything to you when you talk to them."
"Honestly I won’t go back and if you carry any sort of bag I couldn’t recommend you go either unless you want to be berated and spoken to rudely by staff."
"Worst customer service I’ve gotten the entire time I’ve been in Manhattan."
"The service was rushed and a little confused."
Food Quality
Pros:
"The food was absolutely fresh and delicious."
"Still had fresh food within minutes."
"The spicy chicken burger was the best I have ever had. Sauces, fries and the milkshake was crazy good too!"
"Great place to go get a nice chicken sandwich, probably the best and waffle fries are amazing."
"The food tastes great, the place is elegant and costumer service is awesome."
"The food was definitely fast food but quite tasty."
"Yes, Chick Fil-A is pricey buts its incredibly fresh and tastes great."
Cons:
"The wife and I ordered a chicken sandwich and had to stop eating it a quarter of the way in."
"Once I got to the hotel I was staying at the food was disgustingly oily and cold and no place to heat it up."
"Actually, maybe I went there too early. The bread ended up soggy, the lecture and tomato was not fresh at all."
"The buns on the spicy chicken sandwich I ordered weren’t fresh and soft nor grilled, as they usually are at other Chick Fil A’s I’ve frequented."
"The chicken wasn’t dipped in the batter properly nor fully cooked or crispy on the outside and the fries were cold."
"My burger was very disappointing - the bun didn’t seem very fresh and the burger was cold."
"The chicken in the sandwich isn’t crispy and it is a bit oily."
Cleanliness & Ambiance
Pros:
"New big space, clean, well lit and inviting."
"Convenient location in Midtown West. Clean, and decent size restaurant."
"What sets this branch apart is its inviting design."
"The cleanliness was impeccable, but that's par for the course with this brand – they operate at a high standard."
"Spotless restaurant, can't believe this is a fast food chain."
"The bathrooms are very clean and that's usually a good sign of things in the kitchen."
"The place was so clean and nice that we decided to stay to dine in!"