Arby's Reviews Summary

Category: Fast food restaurant New York

Address: 611 8th Ave, New York, NY 10018, USA

Phone: +12122730850

Rating: 4.0
based on 164 reviews.

Staff Service

Pros:

  • "The staff was friendly and the food was really good and well-priced."
  • "The cashier was very polite, all others were hard workers, Swift with the order, organized."
  • "Great service, the place was super-clean, and you can't go wrong with the Double Roast Beef with fries and a drink."
  • "Their place is very clean and their staff is very helpful."
  • "Staff were very nice and attentive."
  • "Restaurant is clean and staff is always friendly."
  • "The staff is always friendly."

Cons:

  • "The staff is very robotic and lack decent customer service skills."
  • "I went all the way there to order a limited time item and it was not available, very disappointed."
  • "The cashier took my order I waited over 20 minutes watching people from behind get their orders."
  • "But employees service wasn't good enough. I would never want to comeback."
  • "Many of the main staff here are not very pleasant but they get the job done, I guess."
  • "There are modern black women running the place, so....expect attitude and unaccountability."
  • "the employees were all chatting with each other that it took awhile to get my food."

Food Quality

Pros:

  • "The food is always good here, my favorite being their Roast Beef and Cheddar."
  • "Their sandwiches are delicious, and do try the curly fries!"
  • "William helped me out the first time and recommended the brisket which was amazing and made sure everything was hot and fresh."
  • "I've never been a fan of Arby's.. until I saw them advertising fish sandwiches... it was actually quite DELICIOUS!"
  • "The service was fast & the food was hot 🔥 and fresh."
  • "Good food, fresh cut meat."
  • "The roast beef sandwich was incredibly delicious and the new crinkle cut fries were delightful."

Cons:

  • "I ordered the classic roast beef sandwich here and it was dry and sad looking."
  • "This version was saltier than I remembered."
  • "The food looks, smells, and tastes terrible. There is no redeeming quality to it."
  • "Terrible experience, the roast beef sandwiches were tasteless, the meat was not good at all, we could not even finish eating them."
  • "Tasted nasty compare to other arby locations."
  • "It wasn't the best fish sandwich. It tasted kind of bland."
  • "The roast beef was gross. Mushy and the au jus was Campbell beef broth slightly heated up."

Cleanliness & Atmosphere

Pros:

  • "The place was well kept and pretty clean."
  • "The restaurant is always clean."
  • "It is near Penn Station so it has a bit of a seedy feel to it - but it is clean, the workers are friendly."
  • "The atmosphere is great for a fast food place."
  • "They have ample indoor seating and restrooms inside."
  • "The store was clean and the counter person was very friendly."
  • "Restaurant is clean and staff is always friendly."

Cons:

  • "There was a weird smell in the restaurant."
  • "Terrible atmosphere."
  • "They just need to clean the dining area by the front window more often. It was very sticky."
  • "I live and work in the neighborhood and this Arbys is the WORST, lousy, lazy service, the place stinks real bad all the time."
  • "Tables weren't completely clean, only one bathroom not too clean either and some part of the restaurant smelled like fish."
  • "The worst part is going out after I've finished my meal and trying to go through the horrendous stench of marijuana and urine outside without losing my meal."
  • "Atmosphere is what you expect from 40th and 8th, bums, slums and crumbs."

Facilities & Convenience

Pros:

  • "They offer outlets for phone charging and it is 2 blocks from the port authority."
  • "There is also self serve fountain drink, which is rare in this area."
  • "Most places in NY are too stingy to have outlets available to customers - even in this day and age. They even have free WiFi!"
  • "The location is great because there are many tables with power outlets available and a good amount of seating for the size."
  • "This Arby's on 8th Avenue in Manhattan is in quite a convenient location for commuters, just less than one block from Port Authority Bus Terminal."
  • "Has WiFi, has many places to plug in a laptop or charge phone."
  • "Plenty of charging spots for your phone and place is nice and clean."

Cons:

  • "So this Arby's has no receipts at the register. This made it impossible to use their app at the table."
  • "They won't tell you ahead of time but, the scanner doesn't work."
  • "It was freezing cold 🥶 inside and just 1 worker behind the register. The others were outside smoking."
  • "Online should state. TAKEOUT ONLY. There's no seating and no toilets."
  • "They replaced the self-serve Pepsi machine... with a basic Coke machine."
  • "WiFi will not work on my laptop."
  • "Be prepared to wait, LONG."

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