"The staff was friendly and the food was really good and well-priced."
"The cashier was very polite, all others were hard workers, Swift with the order, organized."
"Great service, the place was super-clean, and you can't go wrong with the Double Roast Beef with fries and a drink."
"Their place is very clean and their staff is very helpful."
"Staff were very nice and attentive."
"Restaurant is clean and staff is always friendly."
"The staff is always friendly."
Cons:
"The staff is very robotic and lack decent customer service skills."
"I went all the way there to order a limited time item and it was not available, very disappointed."
"The cashier took my order I waited over 20 minutes watching people from behind get their orders."
"But employees service wasn't good enough. I would never want to comeback."
"Many of the main staff here are not very pleasant but they get the job done, I guess."
"There are modern black women running the place, so....expect attitude and unaccountability."
"the employees were all chatting with each other that it took awhile to get my food."
Food Quality
Pros:
"The food is always good here, my favorite being their Roast Beef and Cheddar."
"Their sandwiches are delicious, and do try the curly fries!"
"William helped me out the first time and recommended the brisket which was amazing and made sure everything was hot and fresh."
"I've never been a fan of Arby's.. until I saw them advertising fish sandwiches... it was actually quite DELICIOUS!"
"The service was fast & the food was hot 🔥 and fresh."
"Good food, fresh cut meat."
"The roast beef sandwich was incredibly delicious and the new crinkle cut fries were delightful."
Cons:
"I ordered the classic roast beef sandwich here and it was dry and sad looking."
"This version was saltier than I remembered."
"The food looks, smells, and tastes terrible. There is no redeeming quality to it."
"Terrible experience, the roast beef sandwiches were tasteless, the meat was not good at all, we could not even finish eating them."
"Tasted nasty compare to other arby locations."
"It wasn't the best fish sandwich. It tasted kind of bland."
"The roast beef was gross. Mushy and the au jus was Campbell beef broth slightly heated up."
Cleanliness & Atmosphere
Pros:
"The place was well kept and pretty clean."
"The restaurant is always clean."
"It is near Penn Station so it has a bit of a seedy feel to it - but it is clean, the workers are friendly."
"The atmosphere is great for a fast food place."
"They have ample indoor seating and restrooms inside."
"The store was clean and the counter person was very friendly."
"Restaurant is clean and staff is always friendly."
Cons:
"There was a weird smell in the restaurant."
"Terrible atmosphere."
"They just need to clean the dining area by the front window more often. It was very sticky."
"I live and work in the neighborhood and this Arbys is the WORST, lousy, lazy service, the place stinks real bad all the time."
"Tables weren't completely clean, only one bathroom not too clean either and some part of the restaurant smelled like fish."
"The worst part is going out after I've finished my meal and trying to go through the horrendous stench of marijuana and urine outside without losing my meal."
"Atmosphere is what you expect from 40th and 8th, bums, slums and crumbs."
Facilities & Convenience
Pros:
"They offer outlets for phone charging and it is 2 blocks from the port authority."
"There is also self serve fountain drink, which is rare in this area."
"Most places in NY are too stingy to have outlets available to customers - even in this day and age. They even have free WiFi!"
"The location is great because there are many tables with power outlets available and a good amount of seating for the size."
"This Arby's on 8th Avenue in Manhattan is in quite a convenient location for commuters, just less than one block from Port Authority Bus Terminal."
"Has WiFi, has many places to plug in a laptop or charge phone."
"Plenty of charging spots for your phone and place is nice and clean."
Cons:
"So this Arby's has no receipts at the register. This made it impossible to use their app at the table."
"They won't tell you ahead of time but, the scanner doesn't work."
"It was freezing cold 🥶 inside and just 1 worker behind the register. The others were outside smoking."
"Online should state. TAKEOUT ONLY. There's no seating and no toilets."
"They replaced the self-serve Pepsi machine... with a basic Coke machine."