"Very busy often crowded but mostly efficient and relatively short wait."
"I like this place, a lot of hands to serve customers. Super fast and very efficient, clean with 2 levels of spacious space to eat my meal."
"The staff are fast and know how to keep the line short."
"Staff did great job managing the crowd, and the food was hot and up to standard."
"The staff is friendly & very fast and the food is always cooked perfectly."
"Very efficient employees and the orders are pretty much 99.9% accurate."
Cons:
"Not enough seating downstairs, and staff are slow to open upper levels."
"The services is horribly slow. Staff standing around joking with each other while customers are waiting."
"Terrible service. Every employee was busy dancing, recording, on the phone or whatever, anything but working."
"The employees are nice but they shouldn't reduce their efficiency to have customers wait so long for their orders when there is less than 5 customers waiting."
"They just stand behind the counter but not sure what they are doing."
"The staff is very rude and talk rather than doing their jobs."
"Morning staff is horrible. 8 mins for a coffee to be made and I with only one person in front of me."
Cleanliness
Pros:
"The restaurant was clean and the service was quick."
"This McDonald's is pretty clean and not sketchy compared to a lot in the city."
"Yeah, the dining area was pretty nice, and shockingly clean."
"Clean, neat and tidy is how this McDonald's is run."
"Very clean and organized."
"The dining area is also large & clean."
"It's a nice McDonald's with a lot of space (2 floors) and restrooms."
Cons:
"This McDonald's at night needs major improvement in security and more looks like a shelter at night."
"The restaurant was filthy."
"Bathroom was disgusting. They messed up our very simple order."
"Extremely dirty: floor, kitchen and tables."
"One of the dirtiest McDonalds I’ve ever been too."
"This place has a ton of bad habits that I'm positive the department of health wouldn't mind inspecting."
"What this place needs is a ZERO rating. Dining is filthy."
Food Quality
Pros:
"I admire the consistency of McDonald's food."
"They were fresh and tasty."
"The fries were glorious—piping hot, salty, and crunchy."
"The fries were very fresh and my Big Mac was perfect."
"Their breakfast Griddles were amazing."
Cons:
"Stopped in for a quick lunch and had the spicy chicken burger meal. The chicken was questionable, I’ve never had stringy chicken before."
"I was given a severely uncooked burger and I am a pregnant woman who cannot eat raw meats."
"Their biscuit is not cooked fully and ALWAYS hard around the edges!"
"Chicken tenders were overcooked and way too salty."
"The chicken sandwich was bland, and greasy."
"The burgers were dry."
"The food unsurprisingly tastes like plastic and has been laying around here for some time."
Atmosphere
Pros:
"It's the only McDonald's I have ever seen with a personal DJ!!!! Music on point very chill vibes inside😀"
"They decorate it seasonally, even though it's not necessary it adds solid aesthetics to the restaurant."
"The new decor looks nice. Music selection here is amazing though."
"Great atmosphere, I went on a Tuesday at 7pm and it didn't seem very crowded."
Cons:
"This place is a homeless Haven."
"With the long wait times, mistakes in orders, and the gang of teenagers the staff allow to hang out in the store openly smoking and making the atmosphere terrible."
"There was a homeless person sitting at the upper level that was making the place smell."
"You will have to face other problems like baring homeless people and saying no to beggars and unexpected random behaviour from weird customers they have."
"Then, a minor fight broke out between drunk revellers."
Accessibility
Pros:
"Very convenient location, area looks safe."
"Ideally located across the street from a bus stop."
"McDonald's located at Broadway and Maiden Lane is a very popular Mickey D's because it is near all the tourist attractions in downtown Manhattan."
Cons:
"The only thing I really don’t like is that homeless guy opening door for you."
"They didn’t have the mcflurrry I wanted and the change machine ate my money."
"Not open 24/7 came in at 3am, was told that the registers were not working and to download app."
Value
Pros:
"They have a breakfast bundle for $3 which is what I usually get."
"McDonald's is a great place to go grab a bite for anyone in a rush. Service is extremely fast and the food tastes great too."
"The food is consistent with any other McDonalds. Cheapest calories per dollar on the planet."
Cons:
"So, first of all the big Mac mean doesn’t worth it the 10+ dollars, the portion is so little."
"I had a craving for a morning muffin and a hash brown... I didn't realize hash browns are going for like $2.20 each now."
"You are also going to pay Manhattan prices, which are quite a bit higher than suburban McDonalds prices."
Customer Service
Pros:
"I really appreciated the exceptional customer service given to me and will return to this location in the future."
"Staff are very professional and a special shout out to their security who have to deal with a fair number of difficult people from lower Broadway."
"The staff are pretty friendly and it's a quick grab & go McDonald's."
Cons:
"The McDonald's is so racist....I watched staff disrespect 2 black customers."
"I was very disgusted this morning after buying an egg mcmuffin meal at this McDonalds."
"The staff needs customer service training."
"I'm complaining about Rebecca who thinks she's the manager. A complex woman who doesn't listen to people."