Macy's Reviews Summary

Customer Service

Pros:

• "Excellent customer service, excellent quality merchandise, and when you hit the sales right, you can get really good bargains."
• "The sales personnel were very helpful."
• "Carol's customer service went above and beyond, making my visit truly memorable."
• "Amazing Customer Service! There was an error on Macy's end with processing my order, and I received notification and a phone number to sort out the issue."
• "The service at checkout was wonderful and when looking for the ladies department, an employee escorted me."
• "Staff is always friendly and professional."
• "Leslie in the male fragrance department went out of her way to make my gift special."

Cons:

• "They said I could not use my debit card and that I had to choose another form of payment."
• "All I wanted to do was pay for 2 watches. No one in the watch jewelry area so I went to the first register I seen and was told sorry cant ring that up here."
• "While there were employees around who greeted and offered assistance to other shoppers I was ignored."
• "Ridiculous hours. Unprofessional staff that turn lights off with customers in the store, pull registers before closing time, and also lock doors with customers still inside."
• "Having blocked Macys and asked not be to be contacted, the store manager called me directly from her personal cell phone."
• "The sales person could not use my coupon because she did not know how."
• "Online shopping on this app has turned into the biggest headache I've ever had while making ANY purchase at ANY site I have ever shopped!"

Product Quality and Selection

Pros:

• "I love the brands offered, but very limited in sizes."
• "Always super clean."
• "Nice variety of merchandise, reasonable prices and always some good discounts."
• "From the moment you walk in it smells nice. It's clean and well-lit."
• "They have a great selection of men's cologne and many of their winter clothes are on sale right now."
• "I LOVE MACY'S! So many pretty items."
• "Great customer service, great sales prices unfortunately you do need to wait for sale otherwise on the expensive side, always a little crowded during the holiday season; other than that it's a very nice store staffed well with helpful polite customer service."

Cons:

• "I was shopping for furniture with a friend and sat in an armchair. Susan from the furniture department told us 'this isn't a place to hang out'."
• "Sticker shock galore. And they didn't have what I wanted."
• "But OH MY WORD they are way overpriced. Common, 175 bucks for a pair of dress pants?"
• "Was a little disappointed with the amount of dresses available."
• "The whole womens department was a mess."
• "Prices are very expensive. Anything on sale, is still very expensive."
• "Worst selection of men's clothing and shoes. Understaffed. Higher prices over existing lower prices."

Staff and Customer Interactions

Pros:

• "Busy day at the local Macy's. Staff was working very hard. Ken in the Men's department was very helpful, also want to give credit to the gentleman from a completely different department who took the time to assist me, I didn't get his name, but Ken knows."
• "The young lady at the perfume counter, (blonde/colorful accents)was absolutely a gem!"
• "There is an employee there named Terry who has been in the men's department for years. He's always ready to serve."
• "Ken made our day he was vary knowledgeable in the mens department we went there to buy a suit and he helped me pick out the perfect one."
• "Terry was so helpful to us and we were in and out in know time thanks to Terry."
• "The gentleman in the Suits section was EXTREMELY Helpful and very kind as well!!"
• "The employee Lucas was so helpful! He came up to me after I spent a few minutes scrambling around the shoe department to find a matching shoe for my dress."

Cons:

• "Lady at the mens cologne area was very rude and pushy."
• "Some of the sales clerks for the men's colognes need to work on their communication skills and sales tactics."
• "Macy's need to work on getting employees to get out from behind the registers and out acting like they really want to help someone."
• "After waiting to checkout for over 30 minutes I was TOLD(NOT ASKED) to put away the items I didn't want."
• "Don’t have prices listed on many items and the last straw today was they didn’t take ink tags off my items."
• "I spent 15 minutes trying to find someone to help get shoes, since they don't have any out, before I got frustrated and left."
• "Went to buy cologne. What a kaotic disfumbled frickin mess!!!"

Store Experience

Pros:

• "The plus side is that when you finally add it to your cart the prices came out way ahead of comparable / exact same goods from Costco and Amazon."
• "The store is spending up to 200 hours a week hanging signs."
• "To the staff of the men's clothing department during this Covid-19 pandemic, you're phenomenal."
• "I've purchased many things from them and never had one problem."
• "Macy's has great products but apparently they stopped doing alterations on a tux that is bought from there."
• "I would like to compliment & congratulate one of your finest employees, Sandra Benitez, a sales clerk who works in your Lancome cosmetics department."
• "Macy's is a fabulous place to shop. It's clean, they have good sales, and superb customer service."

Cons:

• "I went shopping at Macy's I was trying clothes on in fitting room so I went out the room to pick up blazer to try on I left my bag in fitting it’s was on the last minute No one was in a feeding room area when I came back the sales associate she was coming out in the same room I was putting my clothes on we meet at the door then she asked if this just stuff I said yes but when I check my bag $60 was gone."
• "Macy's lost a customer today."
• "Everything I hate about retail shopping all in 1 location."
• "Not as much stock as in the past but that's a good thing. It's easier to see the merchandise now."
• "Horrible service. Made an order that was NOT on back order on 12/13 for Christmas with an estimated delivery date of 12/18."
• "Restrooms are filthy. Absolutely disgusting."
• "This store is a catastrophe. Dressing rooms are filthy and many of the locks do not work."