Macy's Reviews Summary

Customer Service

Pros:

• "The lady that took care of me was very nice, and quick as well."
• "Very helpful people."
• "Cynthia was great, i keft her and waled arou d but she never forgot what i was looking for and hunted me down un the store to assist us."
• "But the salesperson at this location went far above the call of duty to make sure I received my return and it was credited to my account."
• "The employees were nice."
• "Absolutely FABULOUS customer service at the makeup department!"
• "Helpful friendly service."

Cons:

• "Christine (Asian woman) at the customer service register was horrible!"
• "I received very poor customer service."
• "Very rude sales associate in the women shoe section."
• "The attitude of the employees were not amazing."
• "Then the service rep was rude, insisting that I sign acknowledging receipt of the merchandise BEFORE I had a chance to confirm that everything was there."
• "Self check out in the men’s department had the worst customer service representative on shift ever."
• "Employees are horrible, especially in the perfume department."

Store Experience

Pros:

• "I love shopping at Macy's."
• "I always went to this macys since my teen days with my parents have many memories, great place to get high brand clothing, perfumes, jewelry, household pots etc."
• "As new styles and seasons change, then they get moved up to the top floor for us to save sometimes save 50% to 75% off."
• "The entire top floor is clearance, as soon as you step off the escalator, there is a huge wall full of great pocketbooks."
• "Nicely decorated with Christmas trees."
• "The Herald Square store is absolutely beautiful and amazing."
• "Who doesn't like Macy's?!! I appreciate the service, most of the salespeople are outstanding and eager to help."

Cons:

• "The store is a mess. There were clothes thrown everywhere."
• "The store looks like it was pieced together from different locations, the floors are different the racks have no rhyme or reason."
• "The dress Department was a horrific mess all dresses all over the floor there was nobody there to pick them up."
• "The store was also very dirty, there was a large spill of soda or something that covered an entire floor near the escalators you would literally stick to the floor."
• "It was very hard to find things in that store and nothing was organized at all things were strewn about carelessly."
• "Store was a mess used to be so nice and clean and nice staff now they barely know what is going on or where anything is actually walmart is better organized and clean."
• "The macys in woodbridge center has really gone down hill. I was shocked by the mess."

Pricing and Value

Pros:

• "Always has great sales and love their name brand selections."
• "It's a good store with offer's 50% or more off."
• "Sometimes they give coupons so you can get items for much lesser price."
• "The prices are pretty high for most items, but they do tend to be higher quality, so the price is more justifiable."

Cons:

• "The things that were on sale had a different price on the shelf and when I went to pay they said I got wrong item for that price."
• "Don’t believe sales section or last act, things say they’re $10 but are actually $80+."
• "While Macy's has their sales, some things are still a little overpriced."
• "The quality of clothing are decreasing,and when I found something I really liked it was super expensive with no discount."
• "The prices are RIDICULOUS. A simple cardigan was 78$ (regular price 134) but honestly it could have sold for 20 max."
• "Such a scam for clothes that are not even worth it."
• "Try to avoid buying stuff with rebate condition/clause (during thanks giving) it's full of irritating formalities and mess, and I never got my $89 rebate amount back from Macy's."

Online and In-Store Pickup

Pros:

• "Ordered things online. They had a new locker system for which you dont have to stand in queue just in time for holiday season."
• "Went to Macy's to pick up an order. No idea where to go. An associate asked if I needed help."

Cons:

• "I did not receive the bar code in the pick-up notification email. So I could not get my order from the lockers."
• "Very bad experience. My store pickup order was ready and the email mentioned that I have seven days to pick it up. But store cancelled my order."
• "It was impossible to figure out and prices until checkout, and the self-checkout didn't even work."
• "This review is for the customer service at pick up online order, so rude her name is Jennifer, is in Woodbridge NJ store, she is so rude."