"They are ALWAYS friendly, & willing to help....no questions asked."
"Most of employee are friendly and professional, but some of them need to have some ethics."
"Clean & staff is very friendly."
"The staff is friendly and helpful if you need anything; it's always well organized and clean."
"The staff and service are first rate."
Cons:
"Customer service: It's pretty much non-existent here."
"It's a shame how the cashier women treat the customers they come to work and act as if they don't have to show any respect to the customers."
"The cashier couldn't recognize the vegetables and gave the wrong price, and she even overcharged my aunt by 24 dollars."
"Cashiers often have their masks under their nose and there are no plastic barriers between cashiers and customers."
"The cashiers don't want to bag AND don't know the phrase 'Thank you' after you've paid AND bagged your own groceries."
"Very rude front people, they charge $1 each for plastic utensils and always have an attitude everyday when I walk in."
"Rude deli staff. Unresponsive management."
Store and Product Quality
Pros:
"Delicious food wide variety very fresh."
"Cheapest market in the area."
"The store is clean. It has a wide variety. There are great sales."
"Great place for fresh fruits & vegetables."
"Love this supermarket, they are so helpful and friendly, and they are always well stocked."
"Loved the store cleanliness, orderly set up of items on the shelves, and the very fresh food."
"They have a great selection and the store always looks clean and organized."
Cons:
"If your sign says you close at 9 pm then close at 9pm not 8:45."
"This store is overpriced when it comes to fresh produce, on average $2,3 more than other supermarkets."
"Hot food often cold."
"Check your produce and fish, I’ve had bad batches of both."
"Most of food was spoiled, and hot food was also either bad or overcooked."
"Some food is rotting. Some is freezerburned."
"All of the fruit and vegetables are visibly rotten."
Price and Value
Pros:
"Not as expensive as some area supermarkets."
"The prices here are good (about the best you can find in the area)."
"So cheap and there is a section for food."
"Everything tasted great and is very reasonably priced."
"They have great weekly sales."
"Found some great deals, fresh produce."
"The price is also reasonable since it is a Key Food chain."
Cons:
"Just watch the prices rung up at the register - especially the sale items!"
"I bought olive oil that was priced $18 and I ended up paying $32 for it."
"This Key Food is much pricier than all of the other local grocery stores including the Whole Foods that's a few blocks away."
"Prices have gone up."
"The prices are too high, the cashiers are aggressive."
"Great selection and usually decent prices on most stuff but sometimes wacky pricing."
"Not great value."
Convenience and Accessibility
Pros:
"Opens til 11pm everyday, which is awesome."
"They have a large variety of deli counter and buffet foods for those working in the area."
"Love this store when I'm working in the Financial District! They have a great selection of fresh produce and an extensive hot/cold salad bar."
"They have a parking lot, which made the trip a lot easier and convenient."
"Very big key food store in downtown Manhattan, with street level and basement stores."
"Really big store, compare to those key food stores."
"They have three buffet stations with hot and cold foods sold by the pound on the main floor."
Cons:
"don’t stop letting people in at 9.50 if it says online that you’re open til 10."
"SOME FOODS WERE JUST DESTROYED FROM BEING THROWN AROUND AND THEY WERE STILL FOR SALE."
"The space was a little grungy I didn't feel comfortable putting my head in that slot."
"Just OK... It has two levels.. which you have to go down taking the stairs... but how would someone go up and down with trolly and all those shoppings?"
"They dont allow you to get the items you are supposed to get according to the app."
"This store is just not clean and it's common to find things disorganized, out of place, etc."