SMASHVILLE Hot Chicken & Burgers Reviews Summary

Food Quality

Pros:

• "The burger was very flavorful and not too greasy."
• "The Smashburger was a 10/10 - legit finished it in about a minute."
• "The chicken sandwich was AMAZING! The chicken was so crispy and juicy and the sauce they use compliments the chicken so well."
• "The burgers were fresh, hot, juicy, flavorful and not greasy at all! French fries were crispy and so yummy!"
• "Best Nashville hot chicken sandwich I've ever had -- not an exaggeration."
• "Their Double patty beef burger was the star! Simple yet so satisfying."
• "The chicken, in both the Tendy and the Sammy were juicy, tender, not too oily and seasoned to perfection."

Cons:

• "The chicken tasted mediocre."
• "It was just some over crispy fries with some basic cheese sauce over it."
• "I had the chicken sandwich it was disgusting dry and fried in old oil."
• "The fries were overcooked and tasted greasy."
• "Unfortunately I brought mine home and by the time I tried to eat it the burger was kinda dried up."
• "The undercooked chicken and its not crispy coating were disappointing."
• "The fries were a complete let down they were frozen fries and didn't have much taste to them it all."

Service

Pros:

• "Omar the cashier was very polite with us as well."
• "The staff and owners at Smashville are a cut above the rest."
• "The customer service is other worldly."
• "All the times I’ve been there, Omar, one of the owners, has always been so kind and accommodating."
• "Service is always courteous!"
• "Very friendly staff, affordable prices, fast service."
• "The staff are welcoming and attentive, definitely adds to the experience!"

Cons:

• "They mix up orders quite often. Ordered over the phone. When I got there it was given to someone else."
• "Instead of making him wait for the actual order they then insisted my dad pay over $50 for ONE PERSON'S MEAL, despite them making the error."
• "Very upsetting tone of the cashier, who is the same person taking orders over the phone."
• "The lack of communication and apparent disregard for customer satisfaction overshadowed any culinary enjoyment."
• "I have been here a total of 3 times in the last month & they have messed up my order every time… either the wrong order completely or missing items…"
• "Visited 4-5 times and totally loved their simple menu and chicken taste, until we got hair yesterday in chicken tender."
• "There was also a short hair next to my sandwich."

Ambiance

Pros:

• "The atmosphere is really chill and cool too, I highly recommend!!!"
• "The place itself gives off a very chill vibe."
• "The Smashville interior is designed really well, with a cool sign and eye-grabbing wall art."
• "Location is super convenient!"
• "Nice place to go with your friends and Family!"
• "The hospitality is truly one of one as they make you feel at home."
• "The place itself is so cool, modern, and clean and the staff is super friendly."

Cons:

• "There are limited tables so you might have trouble finding a spot to sit."
• "Meter parking may be a challenge depending on when you go but there are multiple parking decks nearby."
• "The restaurant itself was so packed, but in a great way, as you could see so many people were excited to eat there."
• "Seating is limited, but turnover is quick and there is somebody always cleaning the tables."

Value

Pros:

• "With reasonable prices, Smashville is a true gem for hot chicken enthusiasts."
• "The value for the burger is definitely there."
• "Great prices. You get a really niiiice size piece of chicken for their 'chicken tender' order."
• "Loved how affordable everything was."

Cons:

• "There is no reason to charge $5.50 more for all that. It doesn’t include any fries."
• "I didn’t have anything that makes me have to go back. I had chicken Sammy and Smash fries."
• "The coleslaw made me gag it smelled like old mayo and rotten eggs."